Industry of the 21st Century

Operations and Information Management (OIM) is for problem-solvers who love to learn about how business processes can be better managed and enhanced for greater efficiency. The department faculty teach the courses that comprise the BBA in Operations & Information Management, courses in our MBA programs and doctoral programs.

The OIM Department is ranked #1 in Quality of Teaching and #1 in Overall Experience in Major among all UMass departments.

students in lab
Crucial Skills and Tools

Crucial Skills and Tools

Students in Isenberg's operations and information management programs take with them the tools and crucial analytics skills needed to conquer the industry.  Certifications in SAP, business analytics, and excel, combined with visualization, optimization, and data mining skills make OIM grads highly desirable in many fields. 

Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers. We prepare students to navigate through a wealth of career paths and industries, and we equip them to climb to the summit.
Senay Solak
Department Chair & Professor
Operations & Information Management Faculty

Operations & Information Management Faculty

OIM FacultyView all OIM faculty
Agha Igbal Ali
Agha Iqbal Ali
Karen & Chuck Peters Family Endowed Professor
Agha Iqbal Ali View Profile
Carey Baldwin.jpg
Carey Baldwin
Carey Baldwin View Profile
Susan Boyer
Susan Boyer
Director of Instructional Technologies & Lecturer
Susan Boyer View Profile
Burch_Michelle new.jpg
Michele Burch
Associate Department Chair & Senior Lecturer II
Michele Burch View Profile
Ahmed Ghoniem
Ahmed Ghoniem View Profile
Traci Hess.jpg
Traci J. Hess
Associate Dean of Graduate Programs, Douglas & Diana Berthiaume Endowed Professor of Information Systems
Traci J. Hess View Profile
Nora Junaid
Nora Junaid View Profile
Zhantei Lei.jpg
Zhanfei Lei
Assistant Professor
Zhanfei Lei View Profile
Ying Liu.jpg
Ying Liu
Assistant Professor
Ying Liu View Profile
Oscar Lopez
Oscar Lopez View Profile
Dean Crop.jpg
Anne P. Massey
Dean and Thomas O'Brien Endowed Chair
Anne P. Massey View Profile
Anna Nagurney
Eugene M. Isenberg Chair in Integrative Studies; PhD Coordinator in Management Science; Director, Virtual Center for Supernetworks
Anna Nagurney View Profile
Robert Nakosteen.jpg
Robert Nakosteen
Professor Emeritus
Robert Nakosteen View Profile
Alan Robinson
Alan Robinson View Profile
Zach Sheffler
Zachary Sheffler
Assistant Professor
Zachary Sheffler View Profile
Ali Shirzadeh
Ali Shirzadeh
Ali Shirzadeh View Profile
Shirley Shmerling
Senior Lecturer II
Shirley Shmerling View Profile
Senay Solak
Department Chair & Professor
Senay Solak View Profile
Monideepa Tarafdar
Monideepa Tarafdar
Charles J. Dockendorff Endowed Professor and PhD Coordinator in Information Systems
Monideepa Tarafdar View Profile
John D. Wells
Senior Vice Provost for Life Long Learning & Professor
John D. Wells View Profile

OIM News

OIM Professor Wins AIS Best Paper Award
OIM Professor Wins AIS Best Paper Award
Monideepa Tarafdar’s paper—“Role of Social Media in Social Protest Cycles: A Sociomaterial Examination”—was named winner of the Association for
OIM Professor Wins AIS Best Paper Award Read More
Supporting Ukraine Through Academic Partnership
Supporting Ukraine Through Academic Partnership
When Russia illegally invaded Ukraine earlier this year, Isenberg School of Management Professor Anna Nagurney—the daughter of refugees who fled
Supporting Ukraine Through Academic Partnership Read More
The Responsible Use of Public Interest Technologies
The Responsible Use of Public Interest Technologies
On October 21, Isenberg’s Operations and Information Management Department hosted a panel focused on how companies use individual data, and
The Responsible Use of Public Interest Technologies Read More