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Operations & Information Management Department
Industry of the 21st Century
Operations and Information Management (OIM) is for problem-solvers who love to learn about how business processes can be better managed and enhanced for greater efficiency. The department faculty teach the courses that comprise the BBA in Operations & Information Management, courses in our MBA programs and doctoral programs.
The OIM Department is ranked #1 in Quality of Teaching and #1 in Overall Experience in Major among all UMass departments.
Degree Options in OIM
Degree Options in OIM
We believe that OIM is the career for the 21st Century. OIM graduates secure high-paying jobs that offer creativity and stability. Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers.
Crucial Skills and Tools
Crucial Skills and Tools
Students in Isenberg's operations and information management programs take with them the tools and crucial analytics skills needed to conquer the industry. Certifications in SAP, business analytics, and excel, combined with visualization, optimization, and data mining skills make OIM grads highly desirable in many fields.
Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers. We prepare students to navigate through a wealth of career paths and industries, and we equip them to climb to the summit.
Senay Solak
John F. Smith Memorial Professor and Department Chair
Recent OIM Faculty Publications
Operations & Information Management
Operations & Information Management Faculty
Operations & Information Management Faculty
OIM FacultyView all OIM faculty
Arzum Akkas
Associate Professor
Agha Iqbal Ali
Karen & Chuck Peters Family Endowed Professor
Carey Baldwin
Senior Lecturer
Susan Boyer
Director of Instructional Technologies & Lecturer
Michele Burch
Associate Department Chair & Senior Lecturer II
Indika Dissanayake
Associate Professor
Ahmed Ghoniem
Professor
Traci J. Hess
Senior Associate Dean, Douglas & Diana Berthiaume Endowed Professor of Information Systems
Nora Junaid
Senior Lecturer I and Course Coordinator
Zhanfei Lei
Assistant Professor
Ying Liu
Assistant Professor
Oscar Lopez
Lecturer
Anne P. Massey
Dean and Thomas O'Brien Endowed Chair
Maya Mudambi
Assistant Professor
Anna Nagurney
Eugene M. Isenberg Chair in Integrative Studies; PhD Coordinator in Management Science; Director, Virtual Center for Supernetworks
Zihao Qu
Assistant Professor
Zachary Sheffler
Assistant Professor
Ali Shirzadeh
Lecturer
Shirley Shmerling
Senior Lecturer II
Bachazile L Sikhondze
Assistant Professor
Faculty Research: Isenberg’s Stelmaszak Rosa Edits Comprehensive Research Handbook on Digital Data
Faculty Research: Isenberg’s Stelmaszak Rosa Edits Comprehensive Research Handbook on Digital Data
The need for a more integrated approach to the study of digital data led Marta Stelmaszak Rosa, assistant professor of information systems, to develop
Faculty Research: Isenberg’s Stelmaszak Rosa Edits Comprehensive Research Handbook on Digital Data
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Isenberg Expands AI Education Across Programs, Classrooms, Career Prep, Research
Isenberg Expands AI Education Across Programs, Classrooms, Career Prep, Research
The Isenberg School of Management is ensuring students and working professionals are prepared to lead in an economy where artificial intelligence is
Isenberg Expands AI Education Across Programs, Classrooms, Career Prep, Research
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Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists
Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists
Isenberg School of Management faculty are again among the most prestigious researchers in the world, according to the Top 2% Scientists List. This
Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists
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Isenberg School of Management
Go to: www.linkedin.com/isenberg-school-of-management-umass-amherst
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Isenberg alumni, join us this May for the Dean’s Boston Alumni Reception—an evening celebrating the strength, spirit, and energy of the Isenberg alumni community. Hear the latest updates from Dean Massey and reconnect with fellow alumni over great food, great conversations, and great company.
📅 Thursday, May 7, 2026
⏰ 5:30 – 8 p.m.
📍 Hampshire House, Boston
Register now at the event page below! #isenbergalumni #umassamherst #BostonEvents
Alumni - help our sophomores get meaningful practice in real-world professional interactions. Your participation as a “Networking Lead” helps them build the confidence and skills they need to enter the internship and job market.
Friday, April 3rd
1:00-3:00pm
Isenberg Business Innovation Hub
+ Optional Alumni Reception from 3:00pm-5:00pm
Register now: https://lnkd.in/egdDBaQt
#isenbergalumni
#umassalumni
#nextgennetworking
#isenbergworks
From the classroom to real-world hospitality.
During his internship at Hotel UMass, HTM student @[Brady Kerwood](urn:li:person:EDxH1snGXd) ’27 helped develop a new SOP manual that now supports hotel operations and staff training.
Read more about his experience and project!
🔗 https://loom.ly/Bj\_5uVQ
#Isenberg #IsenbergHTM #UMassAmherst #StudentSuccess #HospitalityManagement
This month’s Faculty Research spotlight features Emily Heaphy, PhD, professor of management and John F. Kennedy Faculty Fellow at Isenberg.
Her research explores how professionals in high-pressure consulting environments balance demanding careers with personal well-being. Published in Organization Science, the study reveals how “sustainable workers” build supportive workplace relationships that help teams perform at a high level while avoiding burnout.
🔗 Read more: https://loom.ly/SgxjM84
#FacultyResearch #IsenbergSchool #FacultySpotlight
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