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Susan Boyer

Senior Lecturer | Director of Instructional Technology

Operations & Information Management
Susan Boyer is a Senior Lecturer in Operations and Information Management and Director of Instructional Technology at the Isenberg School of Management, University of Massachusetts Amherst. She holds

Susan Boyer is a Senior Lecturer in Operations and Information Management and Director of Instructional Technology at the Isenberg School of Management, University of Massachusetts Amherst. She holds an MBA with a concentration in Information Technology from UMass Amherst and a BS in Finance from the University of Utah. With a career spanning academia, telecommunications, finance, and consulting, her expertise centers on business information systems, data management, and the effective integration of technology into teaching and learning. Boyer leads strategic initiatives to design innovative, technology-enhanced educational experiences that improve student outcomes. A recognized leader in instructional innovation, she has received multiple teaching awards, including the 2024 Isenberg Outstanding Teaching Award. Her work focuses on industry application, particularly in preparing students with practical data analytics and technology skills.

Education

MBA, University of Massachusetts, 1999
BS, University of Utah, 1985

Professional Experience

Director, Technology Support and Service, Isenberg School of Management
Systems Administrator, Verizon
Senior General Ledger Accountant, Montgomery Securities

Teaching Interests

Information Systems
Technology Management
Decision Models for Business Decisions

Recent Honors/ Awards

Isenberg Outstanding Teaching Award, 2024

Selected Publications

Milne, Susan C. and Ronald P. Courtney (1999), "Pier 39 Licensed Products Stores", Cases in Sport Marketing, Jones and Bartlett: Sudbury, MA. 

Ball, Leslie, George R. Milne, Susan C. Milne (1999), "Measuring Internet Presence: How do Massachusetts Companies Compare with the Nation's Best", Massachusetts Benchmarks; 2:4, 18-22.