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The University of Massachusetts Amherst

Traci J. Hess

Associate Dean of Graduate Programs, Douglas & Diana Berthiaume Endowed Professor of Information Systems, IS PhD Coordinator

Operations & Information Management

Education

PhD, Information Systems, Virginia Tech, Pamplin School of Business, 1999
MA, Information Systems, Virginia Tech, Pamplin School of Business, 1997
BS, Accounting, University of Virginia, McIntire School of Commerce, 1988

Professional Experience

Senior Vice President, Valley Financial Corporation, 1994-1995
Senior Vice President, Bank of Hampton Roads, 1990-1994
Senior Accountant, Ernst & Young, 1988-1990

Academic Appointments

Douglas and Diana Berthiaume Endowed Professor of Information Systems, 2016-Present
Professor of Information Systems, Isenberg School of Management, University of Massachusetts Amherst, 2013-Present
Associate Professor of Information Systems, Isenberg School of Management, University of Massachusetts Amherst, 2010-2013
Dean’s Excellence Fellow, Carson College of Business, Washington State University, 2009-2010
Associate Professor of Information Systems, Carson College of Business, Washington State University, 2006-2010
Furman Faculty Fellowship, Carson College of Business, Washington State University, 2005-2007
Assistant Professor of Information Systems, Carson College of Business, Washington State University, 2002-2006

Recent Honors / Awards

Isenberg Outstanding Research Award, UMass Amherst, 2012
Isenberg Research Excellence Award, UMass Amherst, 2011
Transactions on Human-Computer Interaction, Best Paper Award, 2011
Transactions on Human-Computer Interaction, Reviewer of the Year Award, 2010
MIS Quarterly Reviewer of the Year Award, 2008-2009

Research Interests

Human-Computer Interaction
Decision-Making and Decision Support Systems
Recommendation Agents
Electronic Commerce, Trust and Signaling
User Evaluation and Acceptance of IS

Teaching Interests

General
  • Business Intelligence and Analytics
  • Business Processes and Enterprise Systems
  • Database Management
  • Research Methods

Selected Publications

Agogo, D., and Hess, T.J. “How Does Tech Make You Feel?” A Review and Examination of Negative Affective Responses to Technology Use, European Journal of Information Systems,2018 27(5), 570-599.

Lee, Y., Chen, A. and Hess, T.J. “The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter,” Journal of the Association for Information Systems, 2017 18(3), 231-263.

Agogo, D. and Hess,T. “Scale Development Using Twitter Data: Applying Contemporary Natural Language Processing Methods in IS Research," Annals of Information Systems, Analytics and Data Science: Advances in Research and Pedagogy, 2017.

Agogo, D., and Hess, T.J. “How Does Tech Make You Feel?” A Review and Examination of Negative Affective Responses to Technology Use, European Journal of Information Systems, 2018 27(5), 570-599.

Lee, Y., Chen, A. and Hess, T.J. “The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter,” Journal of the Association for Information Systems, 2017 18(3), 231-263.

Tang, F., Hess, T.J., Valacich, J., and Sweeney, J. "The Effects of Visualization and Interactivity on Calibration in Financial Decision-Making," Behavioral Research in Accounting 2014, 26(1), 25-58.

Hess, T.J., McNab, A., and Basoglu, A. "Reliability Generalization of Perceived Ease of Use, Perceived Usefulness, and Behavioral Intentions," MIS Quarterly, 2014, 38(1), 1-28.

Hong, W., Hess, T., and Hardin, A. "When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay," MIS Quarterly, 2013, 37(2), 383-406.