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John D. Wells

Professor of Information Management

Operations & Information Management
John D. Wells is a professor in the Department of Operations and Information Management in the Isenberg School of Management at the University of Massachusetts Amherst. He received his BBA degree in M

John D. Wells is a professor in the Department of Operations and Information Management in the Isenberg School of Management at the University of Massachusetts Amherst. He received his BBA degree in Management from the University of Oklahoma and MS and PhD degrees in Management Information Systems from Texas A&M University. Wells primary research area focuses on how website design characteristics and aesthetics influence online consumers’ perceptions of the quality of the goods and services being offered, helping organizations understand the relationship between design, perceptions, and behavior. His work has appeared in such journals as Management Information Systems Quarterly, Information Systems Research, Journal of Management Information Systems, Decision Sciences, and European Journal of Information Systems as well as in leading international conferences.

Education

PhD Management Information Systems, Texas A&M University, 1999
MS Management Information Systems, Texas A&M University, 1994
BBA Management, University of Oklahoma, 1988

Professional Experience

Systems Analyst, Oklahoma State Senate, Oklahoma City, OK, 1/1995-8/1995
Systems Engineer, Electronic Data Systems (Health Care and Financial Services), Plano, TX, 1988-1994

Academic Appointments

Professor of Information and Operations Management, University of Massachusetts Amherst, 9/2012-Present
Associate Professor of Information and Operations Management, University of Massachusetts Amherst, 9/2010-9/2012
Associate Professor of Information Systems, Washington State University, 9/2006-9/2010
Assistant Professor of Information Systems, Washington State University, 9/2000-9/2006
Assistant Professor of Information Systems, Oregon State University, 9/1999-9/2000

Recent Honors / Awards

College Outstanding Research Award, Isenberg School of Management, University of Massachusetts Amherst, 2010-2011
Dean's Excellence Fellow, College of Business, Washington State University, 2007-2009

Research Interests

Online consumer behavior
Human-computer interaction (HCI)
Electronic commerce strategy

Teaching Interests

Masters
  • SCHMGMT655 – Data Visualization
  • SCHMGMT689 – Organizational Strategy

Selected Publications

Campbell, D., Wells, J.D., and Valacich, J.S., “Breaking the Ice in B2C Relationships: Understanding Pre-Adoption eCommerce Attraction,” Information Systems Research, 2013, 24(2), pp. 219-238.

Wells, J.D., Valacich, J.S., and Hess, T.J. “What Signal are you Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions,” MIS Quarterly, 2011, 35(2), pp. 373-396.

Wells, J.D., Parboteeah, D., and Valacich, J.S., “Online Impulse Buying: Understanding the Interplay Between Consumer Impulsiveness and Website Quality,” Journal of the Association for Information Systems, 2011, 12(1), pp. 32-56

Wells, J.D., Campbell, D., Valacich, J.S., and Featherman, M., “The Effect of Perceived Novelty on the Adoption of Information Technology (IT) Innovations: A Risk/Reward Perspective,” Decision Sciences, 2010, 41(4), pp. 813-843.

Parboteeah, D., Valacich, J.S., and Wells, J.D., (Equal Co-Authors – Authorship listed alphabetically) “The Influence of Website Characteristics on a Consumer’s Urge to Buy Impulsively,” Information Systems Research, 2009, 20(1), pp. 60-78.