Industry of the 21st Century

Operations and Information Management (OIM) is for problem-solvers who love to learn about how business processes can be better managed and enhanced for greater efficiency. The department faculty teach the courses that comprise the BBA in Operations & Information Management, courses in our MBA programs and doctoral programs.

The OIM Department is ranked #1 in Quality of Teaching and #1 in Overall Experience in Major among all UMass departments.

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Crucial Skills and Tools

Crucial Skills and Tools

Students in Isenberg's operations and information management programs take with them the tools and crucial analytics skills needed to conquer the industry.  Certifications in SAP, business analytics, and excel, combined with visualization, optimization, and data mining skills make OIM grads highly desirable in many fields. 

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Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers. We prepare students to navigate through a wealth of career paths and industries, and we equip them to climb to the summit.
Senay Solak
John F. Smith Memorial Professor and Department Chair
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Operations & Information Management Faculty

Operations & Information Management Faculty

OIM FacultyView all OIM faculty
Arzum, Akkas
Arzum Akkas
Associate Professor
Arzum Akkas View Profile
Agha Igbal Ali
Agha Iqbal Ali
Karen & Chuck Peters Family Endowed Professor
Agha Iqbal Ali View Profile
Carey Baldwin
Carey Baldwin
Senior Lecturer
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Susan Boyer
Susan Boyer
Director of Instructional Technologies & Lecturer
Susan Boyer View Profile
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Michele Burch
Associate Department Chair & Senior Lecturer II
Michele Burch View Profile
Indika Dissanayake
Indika Dissanayake
Associate Professor
Indika Dissanayake View Profile
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Ahmed Ghoniem
Professor
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Traci Hess
Traci J. Hess
Senior Associate Dean, Douglas & Diana Berthiaume Endowed Professor of Information Systems
Traci J. Hess View Profile
Nora Junaid
Nora Junaid
Senior Lecturer I and Course Coordinator
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Zhanfei Lei
Assistant Professor
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Ying Liu
Assistant Professor
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Oscar Lopez
Oscar Lopez
Lecturer
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Anne P. Massey
Dean and Thomas O'Brien Endowed Chair
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Maya Mudambi
Assistant Professor
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Anna Nagurney
Eugene M. Isenberg Chair in Integrative Studies; PhD Coordinator in Management Science; Director, Virtual Center for Supernetworks
Anna Nagurney View Profile
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Zihao Qu
Assistant Professor
Zihao Qu View Profile
Zach Sheffler
Zachary Sheffler
Assistant Professor
Zachary Sheffler View Profile
Ali Shirzadeh
Ali Shirzadeh
Lecturer
Ali Shirzadeh View Profile
Shirley Shmerling
Shirley Shmerling
Senior Lecturer II
Shirley Shmerling View Profile
Bachazile L Sikhondze
Bachazile L Sikhondze
Assistant Professor
Bachazile L Sikhondze View Profile
Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists
Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists
Isenberg School of Management faculty are again among the most prestigious researchers in the world, according to the Top 2% Scientists List. This
Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists Read More
Isenberg's Nora Junaid Celebrates Best-selling Book on Excel
Isenberg's Nora Junaid Celebrates Best-selling Book on Excel
Microsoft Excel celebrates its 40th birthday this year, and author Nora Junaid, PhD, a lecturer in Isenberg’s Department of Operations and Information
Isenberg's Nora Junaid Celebrates Best-selling Book on Excel Read More
Isenberg Welcomes New PhD Candidates
Isenberg Welcomes New PhD Candidates
The 10 new PhD candidates represent several countries and academic backgrounds, and they are excited to contribute to the Isenberg community through
Isenberg Welcomes New PhD Candidates Read More
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Happening today! 🎉 Join us for the first event of our Winter Alumni Spotlight Series featuring Isenberg alumnus @[Loai Gomaa, MBA, LPM](urn:li:person:q4Gn8HElN2), Director of Continuous Improvement at Procter & Gamble. Loai will share insights on leadership, operations, and driving continuous improvement in large scale organizations. 🔗 For more details: https://loom.ly/ymr76vw #IsenbergAlumni #AlumniSpotlight #CareerInsights
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This year, take your Isenberg impact one step further. Isenberg alumni play a vital role in student success. Through classroom engagement, networking events, and career exploration experiences —like hosting a company trek—you can help shape the next generation of Isenberg leaders. Become an Isenberg Alumni Career Ambassador and make a lasting impact by sharing your professional insights and career journey! 👉 Become a Career Ambassador: https://wkf.ms/42LD1y5
🚀 Ready to transform your career with cutting-edge analytics skills? Join to learn more about the Isenberg MS in Business Analytics program. The session will cover FAQ's about the admissions process, curriculum, and career outcomes. We will discuss both the online model as well as the on-campus Amherst and Newton options. Register today! 🗓️ When: Tuesday, January 13, 2026 🕛 Time: 9:00 a.m. – 10:00 a.m. 🔗 Register today to learn more: https://lnkd.in/eyVMN852 #GraduateProgram #CareerGrowth #BusinessAnalytics Congratulations, @[Marta Stelmaszak Rosa](urn:li:person:rGY8gqh9SS)!