Industry of the 21st Century

Operations and Information Management (OIM) is for problem-solvers who love to learn about how business processes can be better managed and enhanced for greater efficiency. The department faculty teach the courses that comprise the BBA in Operations & Information Management, courses in our MBA programs and doctoral programs.

The OIM Department is ranked #1 in Quality of Teaching and #1 in Overall Experience in Major among all UMass departments.

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Crucial Skills and Tools

Crucial Skills and Tools

Students in Isenberg's operations and information management programs take with them the tools and crucial analytics skills needed to conquer the industry.  Certifications in SAP, business analytics, and excel, combined with visualization, optimization, and data mining skills make OIM grads highly desirable in many fields. 

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Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers. We prepare students to navigate through a wealth of career paths and industries, and we equip them to climb to the summit.
Senay Solak
John F. Smith Memorial Professor and Department Chair
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Operations & Information Management Faculty

Operations & Information Management Faculty

OIM FacultyView all OIM faculty
Arzum, Akkas
Arzum Akkas
Associate Professor
Arzum Akkas View Profile
Agha Igbal Ali
Agha Iqbal Ali
Karen & Chuck Peters Family Endowed Professor
Agha Iqbal Ali View Profile
Carey Baldwin
Carey Baldwin
Senior Lecturer
Carey Baldwin View Profile
Susan Boyer
Susan Boyer
Director of Instructional Technologies & Lecturer
Susan Boyer View Profile
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Michele Burch
Associate Department Chair & Senior Lecturer II
Michele Burch View Profile
Indika Dissanayake
Indika Dissanayake
Associate Professor
Indika Dissanayake View Profile
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Ahmed Ghoniem
Professor
Ahmed Ghoniem View Profile
Traci Hess
Traci J. Hess
Senior Associate Dean, Douglas & Diana Berthiaume Endowed Professor of Information Systems
Traci J. Hess View Profile
Nora Junaid
Nora Junaid
Senior Lecturer I and Course Coordinator
Nora Junaid View Profile
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Zhanfei Lei
Assistant Professor
Zhanfei Lei View Profile
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Ying Liu
Assistant Professor
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Oscar Lopez
Oscar Lopez
Lecturer
Oscar Lopez View Profile
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Anne P. Massey
Dean and Thomas O'Brien Endowed Chair
Anne P. Massey View Profile
Maya Mudambi
Assistant Professor
Maya Mudambi View Profile
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Anna Nagurney
Eugene M. Isenberg Chair in Integrative Studies; PhD Coordinator in Management Science; Director, Virtual Center for Supernetworks
Anna Nagurney View Profile
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Zihao Qu
Assistant Professor
Zihao Qu View Profile
Zach Sheffler
Zachary Sheffler
Assistant Professor
Zachary Sheffler View Profile
Ali Shirzadeh
Ali Shirzadeh
Lecturer
Ali Shirzadeh View Profile
Shirley Shmerling
Shirley Shmerling
Senior Lecturer II
Shirley Shmerling View Profile
Bachazile L Sikhondze
Bachazile L Sikhondze
Assistant Professor
Bachazile L Sikhondze View Profile
Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists
Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists
Isenberg School of Management faculty are again among the most prestigious researchers in the world, according to the Top 2% Scientists List. This
Isenberg Faculty Rank Among World’s Top 2% Most-Cited Scientists Read More
Isenberg's Nora Junaid Celebrates Best-selling Book on Excel
Isenberg's Nora Junaid Celebrates Best-selling Book on Excel
Microsoft Excel celebrates its 40th birthday this year, and author Nora Junaid, PhD, a lecturer in Isenberg’s Department of Operations and Information
Isenberg's Nora Junaid Celebrates Best-selling Book on Excel Read More
Isenberg Welcomes New PhD Candidates
Isenberg Welcomes New PhD Candidates
The 10 new PhD candidates represent several countries and academic backgrounds, and they are excited to contribute to the Isenberg community through
Isenberg Welcomes New PhD Candidates Read More
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Meet Wellsley Da Silva ’28, a sophomore accounting major who recently represented Isenberg at the NABA Northeastern Conference in Philadelphia! From building leadership skills in a case competition to connecting with industry professionals, Wellsley is already making an impact on campus and beyond. 🔗 Read the article to learn more about Wellsley’s experiences, journey, and the advice he shares! https://loom.ly/qFaTB7M #Isenberg #StudentSpotlight #Accounting
📢 Learn About Isenberg’s Online & Hybrid MBA Join us for the Online & Hybrid MBA Virtual Info Session: 🗓 When: Wednesday, December 3, 2025 ⏰ Time: 12:00 pm – 1:00 pm ET 💻 Where: Online Gain insider tips and expert insights from MaryBeth Kimball, Director of New Business Development & Recruitment, as she breaks down the admissions process, explores the curriculum, and shares what makes Isenberg’s MBA program stand out. 👉 Register today: https://lnkd.in/exKnkyge #MBA #OnlineLearning #HybridLearning #IsenbergMBA #GraduatePrograms Congrats to Varshini Kuppusami for their incredible experience and earning our November #IsenbergWorks Shoutout! 🎉 Winners must contact the Office of Career Success to claim their prize at careersuccess\@isenberg.umass.edu. Each Isenberg student’s story reflects a unique journey and a dedication to embracing new opportunities. Share your story with #IsenbergWorks and show us how you’re preparing for the future! Through the Pathways in Education Residential Academic Program, Isenberg students explored workplace culture and employee benefits at @[UKG](urn:li:organization:67539665) and @[New England Wire Products, Inc.](urn:li:organization:4051744) \(NEWP\). These visits provided Pathways students with insight into future career possibilities. @[Harper Jay](urn:li:person:T74wlivPsM), a first-year Pathways student studying Hospitality and Tourism Management, reflected on his experience: “My visits to UKG and NEWP were nothing short of transformative. Learning about their unique approaches to staffing and benefits makes me hopeful about my future employment opportunities.” @[Jean Gakaya](urn:li:person:WpLh1sz4WN), a second-year Operations and Information Management student, shared, “My trip to UKG and NEWP gave an insightful look at how operations and culture can influence a company’s structure in their own distinctive ways… Overall, the trip was educational and motivating, and I’m really appreciative to have had this opportunity.” Thank you to UKG, NEWP, and our Pathways coordinators for making this experience possible! #Isenberg #PathwaysInEducation #UKGImpact #NewEnglandWireProducts