Industry of the 21st Century

Operations and Information Management (OIM) is for problem-solvers who love to learn about how business processes can be better managed and enhanced for greater efficiency. The department faculty teach the courses that comprise the BBA in Operations & Information Management, courses in our MBA programs and doctoral programs.

The OIM Department is ranked #1 in Quality of Teaching and #1 in Overall Experience in Major among all UMass departments.

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Crucial Skills and Tools

Crucial Skills and Tools

Students in Isenberg's operations and information management programs take with them the tools and crucial analytics skills needed to conquer the industry.  Certifications in SAP, business analytics, and excel, combined with visualization, optimization, and data mining skills make OIM grads highly desirable in many fields. 

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Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers. We prepare students to navigate through a wealth of career paths and industries, and we equip them to climb to the summit.
Senay Solak
John F. Smith Memorial Professor and Department Chair
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Recent OIM Faculty Publications
Operations & Information Management
Operations & Information Management Faculty

Operations & Information Management Faculty

OIM FacultyView all OIM faculty
Arzum, Akkas
Arzum Akkas
Associate Professor
Arzum Akkas View Profile
Agha Igbal Ali
Agha Iqbal Ali
Karen & Chuck Peters Family Endowed Professor
Agha Iqbal Ali View Profile
Carey Baldwin
Carey Baldwin
Senior Lecturer
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Susan Boyer
Susan Boyer
Director of Instructional Technologies & Lecturer
Susan Boyer View Profile
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Michele Burch
Associate Department Chair & Senior Lecturer II
Michele Burch View Profile
Indika Dissanayake
Indika Dissanayake
Associate Professor
Indika Dissanayake View Profile
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Ahmed Ghoniem
Professor
Ahmed Ghoniem View Profile
Traci Hess
Traci J. Hess
Senior Associate Dean, Douglas & Diana Berthiaume Endowed Professor of Information Systems
Traci J. Hess View Profile
Nora Junaid
Nora Junaid
Senior Lecturer I and Course Coordinator
Nora Junaid View Profile
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Zhanfei Lei
Assistant Professor
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Ying Liu
Assistant Professor
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Oscar Lopez
Oscar Lopez
Lecturer
Oscar Lopez View Profile
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Anne P. Massey
Dean and Thomas O'Brien Endowed Chair
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Maya Mudambi
Assistant Professor
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Anna Nagurney
Eugene M. Isenberg Chair in Integrative Studies; PhD Coordinator in Management Science; Director, Virtual Center for Supernetworks
Anna Nagurney View Profile
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Zihao Qu
Assistant Professor
Zihao Qu View Profile
Zach Sheffler
Zachary Sheffler
Assistant Professor
Zachary Sheffler View Profile
Ali Shirzadeh
Ali Shirzadeh
Lecturer
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Shirley Shmerling
Shirley Shmerling
Senior Lecturer II
Shirley Shmerling View Profile
Bachazile L Sikhondze
Bachazile L Sikhondze
Assistant Professor
Bachazile L Sikhondze View Profile
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Think you can run a company? 📊 The Capsim Competition puts your strategy skills to the test. Compete in a live simulation, make high-stakes decisions, and go head-to-head with other teams. ✔️ 5 rounds of competition ✔️ Coaching + debrief sessions ✔️ Real-world strategy experience Top teams will be recognized with awards across several divisions. 🔗 Register Now! https://loom.ly/2uLx6LM
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As AI becomes part of nearly every business function—from forecasting and risk to marketing and operations—business schools face a shared challenge: preparing graduates not only to use AI tools, but to also lead ethically, with sound judgment and practical skills in AI-shaped workplaces. @[Isenberg School of Management, UMass Amherst](urn:li:organization:2468374) is weaving #AI into our work across curriculum, classroom, career prep, and research. We’ve launched two AI-focused credentials \(a five-course AI in Business undergraduate certificate and a 12-credit online graduate certificate\), integrated AI across core MBA areas, expanded career prep through micro-learning and AI-enabled VR practice for interviews and presentations, and advanced faculty research on how AI reshapes work and human / AI collaboration. Read the story: https://lnkd.in/du7M5kAk How are you approaching AI in the workplace—especially the balance of practical fluency, ethics, and leadership preparation? #highered #business #businessschools #careers #UMassAmherst #IsenbergImpact #ROIsenberg @[University of Massachusetts Amherst](urn:li:organization:4508)
Think you can run a company? 📊 The Capsim Competition puts your strategy skills to the test. Compete in a live simulation, make high-stakes decisions, and go head-to-head with other teams. ✔️ 5 rounds of competition ✔️ Coaching + debrief sessions ✔️ Real-world strategy experience Top teams will be recognized with awards across several divisions. 🔗 Register Now! https://loom.ly/2uLx6LM Ready to think like a strategist? 🧠 The Fourth Annual Isenberg Strategy Summit returns on April 25, bringing together students for a full day of strategy, competition, and collaboration. The summit features two main competitions: the Capsim Strategy Simulation Competition and the Isenberg Consulting Academy Case Competition. Save the date and register now! 🗓️ https://loom.ly/1WVpNlY #Isenberg #StrategySummit #CaseCompetition #StrategySimulation