Operations & Information Management Department : Isenberg School of Management : UMass Amherst

Industry of the 21st Century

Operations and Information Management (OIM) is for problem-solvers who love to learn about how business processes can be better managed and enhanced for greater efficiency. The department faculty teach the courses that comprise the BBA in Operations & Information Management, courses in our MBA programs and doctoral programs.

The OIM Department is ranked #1 in Quality of Teaching and #1 in Overall Experience in Major among all UMass departments.

Degree Options in OIM

We believe that OIM is the career for the 21st Century. OIM graduates secure high-paying jobs that offer creativity and stability. Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers.

Major: Operations & Information Management Bachelors of Business Administration in OIM Major: Operations and Information Management Online BBA OIM Degree Completion PhD in Information Systems PhD in Information Systems PhD in Operations Management PhD in Operations Management

Crucial Skills and Tools

Students in Isenberg's operations and information management programs take with them the tools and crucial analytics skills needed to conquer the industry. Certifications in SAP, business analytics, and excel, combined with visualization, optimization, and data mining skills make OIM grads highly desirable in many fields.

Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers. We prepare students to navigate through a wealth of career paths and industries, and we equip them to climb to the summit.

Senay Solak

John F. Smith Memorial Professor and Department Chair

Recent OIM Faculty Publications

Operations & Information Management

Operations & Information Management Faculty

OIM FacultyView all OIM faculty

Arzum Akkas

Associate Professor

Arzum Akkas View Profile

Agha Iqbal Ali

Karen & Chuck Peters Family Endowed Professor

Agha Iqbal Ali View Profile

Carey Baldwin

Senior Lecturer

Carey Baldwin View Profile

Susan Boyer

Director of Instructional Technologies & Lecturer

Susan Boyer View Profile

Michele Burch

Associate Department Chair & Senior Lecturer II

Michele Burch View Profile

Indika Dissanayake

Associate Professor

Indika Dissanayake View Profile

Ahmed Ghoniem

Professor

Ahmed Ghoniem View Profile

Traci J. Hess

Senior Associate Dean, Douglas & Diana Berthiaume Endowed Professor of Information Systems

Traci J. Hess View Profile

Nora Junaid

Senior Lecturer I and Course Coordinator

Nora Junaid View Profile

Zhanfei Lei

Assistant Professor

Zhanfei Lei View Profile

Ying Liu

Assistant Professor

Ying Liu View Profile

Oscar Lopez

Lecturer

Oscar Lopez View Profile

Anne P. Massey

Dean and Thomas O'Brien Endowed Chair

Anne P. Massey View Profile

Maya Mudambi

Assistant Professor

Maya Mudambi View Profile

Anna Nagurney

Eugene M. Isenberg Chair in Integrative Studies; PhD Coordinator in Management Science; Director, Virtual Center for Supernetworks

Anna Nagurney View Profile

Zihao Qu

Assistant Professor

Zihao Qu View Profile

Zachary Sheffler

Assistant Professor

Zachary Sheffler View Profile

Ali Shirzadeh

Lecturer

Ali Shirzadeh View Profile

Shirley Shmerling

Senior Lecturer II

Shirley Shmerling View Profile

Bachazile L Sikhondze

Assistant Professor

Bachazile L Sikhondze View Profile

OIM FacultyView all OIM faculty

OIM News

Operations and Information Management NewsSee more OIM News

Senior Speaker 2026: Nora Giannetti

Nora Giannetti, an operations and information management major, has been selected to represent the Class of 2026 as the featured student speaker at

Senior Speaker 2026: Nora Giannetti Read More

Isenberg Announces 2026 Senior Awards Recipients

The seven academic departments within the Isenberg School of Management each chose graduating seniors from the Class of 2026 to receive academic

Isenberg Announces 2026 Senior Awards Recipients Read More

Faculty Research: Isenberg’s Stelmaszak Rosa Edits Comprehensive Research Handbook on Digital Data

The need for a more integrated approach to the study of digital data led Marta Stelmaszak Rosa, assistant professor of information systems, to develop

Faculty Research: Isenberg’s Stelmaszak Rosa Edits Comprehensive Research Handbook on Digital Data Read More

Isenberg School of Management

Go to: www.linkedin.com/isenberg-school-of-management-umass-amherst See More on LinkedIn

🎓✨ We’re so excited to celebrate these incredible Marriott Meals interns & TAs whose dedication has made such a meaningful impact on the Marriott Meals team and the @[Hospitality & Tourism Management, Isenberg School of Management](urn:li:organization:52174754) community! 👏 Shoutout to: Casey Connors — Head TA & Social Media Intern Xinle Lo — Head TA & Social Media Intern Taryn Frazier — Senior TA & Events/Catering Intern Thuy Nguyen — Senior TA & Events Intern Tu Nguyen — Senior TA & FOH Training Specialist Cally Seyler — Senior TA & FOH Training Specialist David Kasdon — Senior TA, BOH & Culinary Ryan Lynch — Senior TA, General Ops Bobby Wade — Junior TA, General Ops 🌟🍽️ From culinary and operations to events, training, and social media, this team keeps everything running behind the scenes! We wish all of these graduating TAs the very best in their next chapters! #IsenbergProud #HTMPossibilities #UMassHTM #IsenbergHTM #MarriottMeals #UMassDining As Isenberg readies for Commencement on Friday, we’re looking back at a great day on the golf course this past April with @[Isenberg Women in Business](urn:li:organization:48541163)! ✨ Events like this showcase the strength of the Isenberg community and the power of experiential learning beyond the classroom. Opportunities to build confidence, develop new skills, and create meaningful connections are what make programs like this so impactful. We’re especially grateful for the continued support of Dean @[Anne P. Massey](urn:li:person:GaxdTy3EzU), a passionate golfer who understands firsthand the value the game brings in building confidence and fostering professional connections. ⛳ We’re also incredibly grateful to @[Denise M. Coll](urn:li:person:pQ9TSyOPR4) ’75 \(HTM\) for her support as a donor, her ongoing commitment to Isenberg and passion for empowering future leaders help make experiences like this possible. 💙

Isenberg School of Management is pleased to announce that @[Nora Giannetti](urn:li:person:ojPTfpEEYi), an operations and information management major, has been selected to represent the Class of 2026 as the featured student speaker at this year’s Isenberg Senior Celebration on May 16 at the Mullins Center at @[University of Massachusetts Amherst](urn:li:organization:4508). ➡️ Read more about Nora: https://lnkd.in/ehixHJ-M #Isenberg #UMassAmherst #highered #Commencement #Classof2026

Creating classrooms where every student can thrive💡 The Office of Access, Collaboration, and Engagement for Success \(ACES\) hosted a four-part Lunch & Learn series focused on advancing inclusive teaching practices for multilingual and neurodivergent students. By engaging faculty, staff, and graduate students with leading experts and actionable strategies, the series translated research into meaningful classroom applications. Here at Isenberg, we have a commitment to inclusive excellence and to equipping educators with the tools to support diverse learners in today’s higher education landscape. Read more about the event here: https://lnkd.in/e8DwmEb2 #Isenberg #UMassAmherst #InclusiveExcellence #HigherEducation #Accessibility #UDL

Connect with the OIM Department

Apply to a Program

Click here to learn more about applying to our programs.