Operations & Information Management Department

Industry of the 21st Century

Operations and Information Management (OIM) is for problem-solvers who love to learn about how business processes can be better managed and enhanced for greater efficiency. The department faculty teach the courses that comprise the BBA in Operations & Information Management, courses in our MBA programs and doctoral programs.

The OIM Department is ranked #1 in Quality of Teaching and #1 in Overall Experience in Major among all UMass departments.

Degree Options in OIM

Degree Options in OIM

We believe that OIM is the career for the 21st Century. OIM graduates secure high-paying jobs that offer creativity and stability. Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers. 

Major: Operations & Information Management Bachelors of Business Administration in OIM Major: Operations and Information Management Online BBA OIM Degree Completion PhD in Information Systems PhD in Information Systems PhD in Operations Management PhD in Operations Management
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Crucial Skills and Tools

Crucial Skills and Tools

Students in Isenberg's operations and information management programs take with them the tools and crucial analytics skills needed to conquer the industry.  Certifications in SAP, business analytics, and excel, combined with visualization, optimization, and data mining skills make OIM grads highly desirable in many fields. 

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Continually looking ahead to meeting the needs of industry, Isenberg’s OIM department educates the next generation of tech-savvy problem solvers. We prepare students to navigate through a wealth of career paths and industries, and we equip them to climb to the summit.
Senay Solak
John F. Smith Memorial Professor and Department Chair
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Recent OIM Faculty Publications
Operations & Information Management
Operations & Information Management Faculty

Operations & Information Management Faculty

OIM FacultyView all OIM faculty
Arzum, Akkas
Arzum Akkas
Associate Professor
Arzum Akkas View Profile
Agha Igbal Ali
Agha Iqbal Ali
Karen & Chuck Peters Family Endowed Professor
Agha Iqbal Ali View Profile
Carey Baldwin
Carey Baldwin
Senior Lecturer
Carey Baldwin View Profile
Susan Boyer
Susan Boyer
Director of Instructional Technologies & Lecturer
Susan Boyer View Profile
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Michele Burch
Associate Department Chair & Senior Lecturer II
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Indika Dissanayake
Indika Dissanayake
Associate Professor
Indika Dissanayake View Profile
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Ahmed Ghoniem
Professor
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Traci Hess
Traci J. Hess
Senior Associate Dean, Douglas & Diana Berthiaume Endowed Professor of Information Systems
Traci J. Hess View Profile
Nora Junaid
Nora Junaid
Senior Lecturer I and Course Coordinator
Nora Junaid View Profile
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Zhanfei Lei
Assistant Professor
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Ying Liu
Assistant Professor
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Oscar Lopez
Oscar Lopez
Lecturer
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Anne P. Massey
Dean and Thomas O'Brien Endowed Chair
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Maya Mudambi
Assistant Professor
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Anna Nagurney
Eugene M. Isenberg Chair in Integrative Studies; PhD Coordinator in Management Science; Director, Virtual Center for Supernetworks
Anna Nagurney View Profile
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Zihao Qu
Assistant Professor
Zihao Qu View Profile
Zach Sheffler
Zachary Sheffler
Assistant Professor
Zachary Sheffler View Profile
Ali Shirzadeh
Ali Shirzadeh
Lecturer
Ali Shirzadeh View Profile
Shirley Shmerling
Shirley Shmerling
Senior Lecturer II
Shirley Shmerling View Profile
Bachazile L Sikhondze
Bachazile L Sikhondze
Assistant Professor
Bachazile L Sikhondze View Profile
OIM FacultyView all OIM faculty

OIM News

Operations and Information Management NewsSee more OIM News
Senior Speaker 2026: Nora Giannetti
Senior Speaker 2026: Nora Giannetti
Nora Giannetti, an operations and information management major, has been selected to represent the Class of 2026 as the featured student speaker at
Senior Speaker 2026: Nora Giannetti Read More
Isenberg Announces 2026 Senior Awards Recipients
Isenberg Announces 2026 Senior Awards Recipients
The seven academic departments within the Isenberg School of Management each chose graduating seniors from the Class of 2026 to receive academic
Isenberg Announces 2026 Senior Awards Recipients Read More
Faculty Research: Isenberg’s Stelmaszak Rosa Edits Comprehensive Research Handbook on Digital Data
Faculty Research: Isenberg’s Stelmaszak Rosa Edits Comprehensive Research Handbook on Digital Data
The need for a more integrated approach to the study of digital data led Marta Stelmaszak Rosa, assistant professor of information systems, to develop
Faculty Research: Isenberg’s Stelmaszak Rosa Edits Comprehensive Research Handbook on Digital Data Read More
Isenberg School of Management
Go to: www.linkedin.com/isenberg-school-of-management-umass-amherst See More on LinkedIn
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Isenberg School of Management is pleased to announce that @[Nora Giannetti](urn:li:person:ojPTfpEEYi), an operations and information management major, has been selected to represent the Class of 2026 as the featured student speaker at this year’s Isenberg Senior Celebration on May 16 at the Mullins Center at @[University of Massachusetts Amherst](urn:li:organization:4508). ➡️ Read more about Nora: https://lnkd.in/ehixHJ-M #Isenberg #UMassAmherst #highered #Commencement #Classof2026
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Creating classrooms where every student can thrive💡 The Office of Access, Collaboration, and Engagement for Success \(ACES\) hosted a four-part Lunch & Learn series focused on advancing inclusive teaching practices for multilingual and neurodivergent students. By engaging faculty, staff, and graduate students with leading experts and actionable strategies, the series translated research into meaningful classroom applications. Here at Isenberg, we have a commitment to inclusive excellence and to equipping educators with the tools to support diverse learners in today’s higher education landscape. Read more about the event here: https://lnkd.in/e8DwmEb2 #Isenberg #UMassAmherst #InclusiveExcellence #HigherEducation #Accessibility #UDL
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As #AI reshapes organizations and industries, faculty at the @[Isenberg School of Management, UMass Amherst](urn:li:organization:2468374) are tackling critical questions around bias, transparency, and human–AI interaction—with a clear focus on real-world application. These projects represent just a fraction of the work happening across #Isenberg: ➡️       Exploring how tools like #ChatGPT can help hospitality businesses analyze customer feedback and improve service. ➡️       Examining #technostress and the balance between innovation and responsibility in AI, with a focus on fairness, transparency, and human primacy. ➡️       Investigating how digital data and human–algorithm relationships are reshaping organizations and decision-making. Read more insights from Isenberg Dean @[Anne P. Massey](urn:li:person:GaxdTy3EzU): https://lnkd.in/eud8g5XR #IsenbergImpact #UMassAmherst #highered #businesseducation #businessschools #ArtificialIntelligence #AIinEducation @[Melissa Baker](urn:li:person:x5zC0hj-HM), @[Jennifer \(Jiyoon\) Han](urn:li:person:sEhylV0G0o), @[Zhanfei Lei](urn:li:person:KRtHQ3--qd), @[Irem Önder](urn:li:person:NG-jtwtqhz), @[Zixi \(Lavi\) Peng](urn:li:person:eXSujBweu9), @[Marta Stelmaszak Rosa](urn:li:person:rGY8gqh9SS), @[Monideepa Tarafdar](urn:li:person:rUC9sAmnBK), and @[Jeffrey Robert](urn:li:person:HIQJNRzNzr) Meet Irma Marroquin ’26 MBA, a second-year MBA student. Recently named a 2025 Hispanic Scholarship Fund Scholar, Irma is being recognized for her resilience, leadership, and commitment to making an impact. Through hands-on projects, mentorship, and real-world experience, she’s building a path toward a career in marketing strategy within essential service sectors. 🎓 🔗 To learn more about Irma's journey: https://loom.ly/qPXXKEQ #StudentSpotlight #Isenberg #MBA
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