Randy Williams
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Isenberg 352
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Randy A. Williams

Lecturer | Kennedy Teaching Fellow

Operations & Information Management
Randy A. Williams is a practitioner-scholar and educator specializing in business analytics, information systems, project management, and digital transformation. He holds a PhD in Technology Managemen

Randy A. Williams is a practitioner-scholar and educator specializing in business analytics, information systems, project management, and digital transformation. He holds a PhD in Technology Management from the University of Bridgeport and master's degrees in both Finance and Enterprise Analytics from Pace University in NYC, along with an MBA from West Chester University of PA. Serving as a lecturer in Operations and Information Management with UMass Isenberg School of Management, Williams teaches graduate courses in python and project management. As a John F. Kennedy Teaching Fellow, he drives technological integration and teaching excellence across the institution. Williams brings two decades of executive-level experience in financial planning and analysis, business intelligence, and finance transformation from organizations including XPO Logistics and Citigroup. He holds various industry certifications in project management and agile approaches. Last, his contributions to UMass academic community including serving as an Instructional Innovation Fellow and UMass Advance Fellow. 

Education

Ph.D., Technology Management, University of Bridgeport, School of Engineering, CT, 2023
MS, Enterprise Analytics, Pace University, Seidenberg School of Computer Science, NYC, 2018
MS, Finance, Pace University, Lubin School of Business, NYC, 2012
MBA, West Chester University, West Chester, PA, 2008
BA, University of Delaware, Newark, DE

Academic Appointments

University of New Haven
Quinnipiac University
University of Bridgeport

Research Interests

Business Analytics Pedagogy in the Age of Gen AI
Business Intelligence (BI) Implementation and Systems Success/Failure
Augmented Analytics and BI 4.0
Technology Management and Digital Transformation
Critical Success Factors in Information Systems
Implementation Failure Analysis (Technical, Organizational, Process Perspectives)
Finance Transformation and Technology-Enabled Organizational Change
Business Analytics Education and AI Integration in Teaching
Enterprise Analytics and Data-Driven Decision Making
Project Management and Agile Approaches in Organizational Contexts
Technology Adoption and Organizational Factors in Systems Implementation

Teaching Interests

Masters
  • Business Application Development with Python
  • Project Management
  • Project Risk Management
  • Mastering Agile Scrum
  • Database Management Systems
  • Business Intelligence and Decision Support Systems
  • PowerBI and Dashboarding

Recent Honors

UMass Amherst, John F. Kennedy Isenberg Teaching Fellow, 2026–2028
UMass Amherst Isenberg Video Development Institute , 2026
UMass ADVANCE Faculty Fellow, 2026 – 2027
UMass Amherst Center for Teaching and Learning (CTL) TIDE Ambassador Fellow, 2026–2027
UMass Amherst IDEAS Instructional Innovation Fellow, 2025–2026
UMass Amherst Isenberg Teaching with Digital Technology Award recipient, 2025
Professional Scrum Master (PSM I) – Scrum.org, 2024
Project Management Professional (PMP) – Project Management Institute, 2020
PMI Agile Certified Practitioner (PMI-ACP) – Project Management Institute, 2020
Scaled Agile Advanced Scrum Master (SASM) – Scaled Agile / SAFe, 2020 (expired)
Advanced Diploma in Global Business Services (ADGBS) – Hackett Institute, 2019

Professional Experience

Senior Director, Financial Planning & Analysis for Global Operations and IT, Tenerity, Inc., Stamford, CT, 2022-23
Finance Transformation Senior Manager, XPO Logistics, Greenwich, CT, 2018-22
Senior Vice President, Financial Planning & Analysis and Management Information, Cantor FItzgerald, New York, NY, 2015-18
Financial Planning & Analysis Manager, Treasury, GE Capital, Stamford, CT, 2014-15
Vice President, Operations and Technology Financial Planning & Analysis, Citigroup, New York, NY, 2010-14
Senior Financial Analyst, GSI Commerce, King of Prussia, PA, 2009-10
Senior Financial Analyst, Wells Fargo Auto Finance, Chester, PA, 2006-09
Selected Working Papers / Current ResearchApproaches to teaching programming in the age of generative AI.  

Selected Working Papers / Current Research

Approaches to teaching programming in the age of generative AI.  

Media, Industry, and Public ImpactIndustry Experience: Tenerity, Inc – Senior Director FP&A and Transformation for Global Operations and IT XPO Logistics Senior Manager, Finance Transfor

Media, Industry, and Public Impact

Industry Experience: 

Tenerity, Inc – Senior Director FP&A and Transformation for Global Operations and IT 

XPO Logistics Senior Manager, Finance Transformation  

Cantor Fitzgerald – Senior Vice President FP&A and Transformation 

GE Capital – FP&A Manager for Treasury Operations 

Citigroup – Vice President FP&A for Operations and Technology 

GSI Commerce – Senior Financial Analyst 

Wells Fargo – Senior Financial Analyst

Professional LinksLinkedInORCID

Professional Links

Selected Publications

Williams, R., Duman, G., Kongar, E., & Sheikh, N. (2024). Organizational factors enabling augmented analytic and BI 4.0 implementation success. IEEE Engineering Management Review. https://doi.org/10.1109/EMR.2024.3506865 

Williams, R., Duman, G., Kongar, E., & Tenney, D. (2023). Understanding business intelligence implementation failure from technology, organization, and process perspectives. IEEE Engineering Management Review. https://doi.org/10.1109/EMR.2023.3331247 

Williams, R., Sheikh, N., Duman, G., & Kongar, E. (2022). Critical success factors of business intelligence systems implementation. IEEE Engineering Management Review. https://doi.org/10.1109/EMR.2022.3197096