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The University of Massachusetts Amherst

Anne P. Massey

Dean and Thomas O'Brien Endowed Chair

Operations & Information Management

Education

PhD, Decision Sciences & Engineering Systems, Rensselaer Polytechnic Institute, Troy, New York, May 1991
MS, Industrial Engineering, Rensselaer Polytechnic Institute, Troy, New York, December 1984
BS (magna cum laude), Management, Rensselaer Polytechnic Institute, Troy, New York, May 1982

Academic Appointments

Dean & Thomas O'Brien Endowed Chair, Isenberg School of Management, UMass Amherst, 2019-present
Ruth L. Nelson Chair of Business, WI School of Business, University of WI-Madison, 2017-2019
Dean's Research Professor, Kelley School of Business, Indiana University-Bloomington, 2009-2017
Full Professor, Kelley School of Business, Indiana University, 2003-2017
Eli Lilly Faculty Fellow, Kelley School of Business, Indiana University, 2004-2009
British American Tobacco Faculty Fellow, Kelley School of Business, Indiana University, 2000-2005
Associate Professor, Kelley School of Business, Indiana University, 1998-2003
Assistant Professor, Kelley School of Business, Indiana University, 1996-1997
Assistant Professor, North Carolina State University, 1995-1996
Assistant Professor, Clarkson University, 1991-1995

Recent Honors / Awards

Distinguished Service Award, nominated for exemplary service to Indiana University, 2017

Research Interests

Computer-Mediated and Supported Teams
IT Adoption & Implementation
Virtual Work and the Design of Virtual Workspaces
Technology-based Service Innovation
Knowledge Transfer

Teaching Interests

General
  • Telecommunications
  • Design Thinking
  • IT Strategy

Selected Publications

Bhagwatwar, A., Massey, A.P., and Dennis, A.R., Contextual Priming and the Design of 3D Virtual Environments to Improve Group Ideation, Information Systems Research, 29 (1), 2018, 169-185.

Bala, H., Massey, A.P., and Montoya, M.A., The Effects of Process Orientations on Collaboration Technology Use and Outcomes in Product Development, Journal of Management Information Systems, 34 (2), 2017, 520-559.

Bala, H., Massey, A.P., and Hsieh, C.J., A multimethod study of enterprise social media implementation and use: Mitigating the gap between theory and practice, Journal of Organizational and End-User Computing, 28 (3), 2016, 141-162.

Brown, S., Massey, A.P., and Ward, K. Handle with care: The fragile nature of trust in user-IT service provider relationship, European Journal of Information Systems, 25 (2), 2016, 170-186.

Massey, A.P., Khatri, V., and Minas, R. The influence of psychographic beliefs on website usability requirements, AIS Transactions on Human-Computer Interaction, 5 (4), 2013.