Hospitality & Tourism Management

Cain, L., Wu, L., Legendre, T., Baker, M., King, C. (2025). Beyond human resources management: Why employment is the perennial hospitality issue. International Journal of Contemporary Hospitality Management. [Isenberg Rank A]

Han, J., Han, J. J, & Lee, Y. J. (2025). Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods. The Service Industries Journal, 1-24.  [Isenberg Rank A-]

Kang, A., Baker, M. A., Legendre, T. (2026). An ounce of prevention is worth a pound of cure: The effects of customer incivility and employee support messages. International Journal of Hospitality Management. [Isenberg Rank Premier]

Peng, Z. L., & Mattila, A. (2026). How AI modality shapes tourists' prosocial behaviors. Annals of Tourism Research, 116, 104100. [Isenberg Rank Premier].

Peng, Z. L., Yu, H., & Mattila, A. (2026). From human to AI: Understanding the impact of voice AI on consumers’ food choices. International Journal of Hospitality Management, 134, 104537.  [Isenberg Rank Premier]. 

Seth, D., Sheel, A., Onder, I., & Uysal, M. (2026). Cross-border tourism in North America: A hybrid deep learning framework with macroeconomic indicators. Tourism Management, 113, 105320. [Isenberg Rank Premier]

Coyne, M., Assaf, A. G., & Uysal, M. (2025). USA wine consumers’ self-expansion to territorial brand attachment. International Journal of Hospitality Management, 131, 104342. [Isenberg Rank Premier]

Escobar, F. B., Kock, F., & Assaf, A. G. (2025). What is a cool restaurant? Understanding, measuring, and leveraging coolness for restaurants. Tourism Management, 108, 105116. [Isenberg Rank Premier]

Berbekova, A., Assaf, A. G., Uysal, M., Tsionas, M., & Parmeter, C. F. (2025). Quality of life performance index for tourism destinations. Tourism Management, 108, 105091. [Isenberg Rank Premier]

Assaf, A. G., Dogru, T., & Scuderi, R. (2025). Generative artificial intelligence and academic research: An editorial guide. Tourism Economics. [Isenberg Rank A]

Han, J. J., Seo, S., & Howlett, E. Can Augmented Reality (AR) enhance how restaurants present Farm-to-Table information? The role of cognitive absorption, learning gains, and brand image congruence. (2025). International Journal of Hospitality Management. [Isenberg Rank Premier]

Stylos, N., Okumus, F. & Onder, I. (2025). Beauty or the Borg: Artificial Intelligence Socialization in Hybrid Transformative Dynamic Flows. Tourism Management. [Isenberg Rank Premier]

Onder, I. & McCabe, S. (2025). How AI hallucinations threaten research integrity in tourism. Annals of Tourism Research. [Isenberg Rank Premier]

Xue, J., Peng, Z., & Mattila, A. (2025). How the dual nature of brand-cause fit affects the effectiveness of corporate sociopolitical activism (CSA). Journal of Hospitality & Tourism Research. [Isenberg Rank A]

Peng, Z., Mattila, A. S., & Sharma, A. (2025). Gendered robots and persuasion: The interplay of the robot's gender, the consumer's gender, and their power on menu recommendations. Journal of Hospitality and Tourism Management, 62, 294-303. [Isenberg Rank A]

Uysal, M., Berbekova, A., & Wang, J.  (2025) Quality-of-life: A critical examination of research progress. Tourism Management, 107, 105070. [Isenberg Rank Premier]

Coyne, M., Assaf, A. G., & Uysal, M. (2025). USA wine consumers’ self-expansion to territorial brand attachment. International Journal of Hospitality Management, 131, 104342. [Isenberg Rank Premier]

Berbekova, A., Kock, F., Assaf, A. G., & Josiassen, A. (2024). Understanding and Employing Formative Constructs: Conceptualization, Operationalization, and Threats of Misspecification. Journal of Hospitality & Tourism Research, 10963480241258510.  [Isenberg Rank A]

Berbekova, A., Assaf, A. G., & Uysal, M. (2024). Interdisciplinary Approach to Tourism Demand Modeling: Quality of Life Indicators. Journal of Hospitality & Tourism Research, 10963480241229238. [Isenberg Rank A]

Kock, F., Assaf, A. G., Tsionas, M., Josiassen, A., & Karl, M. (2024). Do Tourists stand by the Tourism Industry? Examining Solidarity During and After a Pandemic. Journal of Travel Research, 63(3), 696-712. [Isenberg Rank A]

Kim, M., Baker, M. A. (2024). Sustainable tourism employment: A comprehensive overview of tourist employees’ experience from a tourist-employee interaction perspective. Journal of Hospitality and Tourism Management. [Isenberg Rank A-]

Baker, M. A., Kim, K. (2024). The impacts of organizational support and customer incivility on employee vulnerability and job performance. The moderating role of employee mental health. International Journal of Hospitality Management. [Isenberg Rank Premier]

Han, J. J., Seo, S., & Kim, H. J. (2024). Autonomous delivery robots on the rise: How can I cut carbon footprint for restaurant food deliveries?. International Journal of Hospitality Management, 121, 103804. [Isenberg Rank Premier]

Erol, I., Oztel, A., Dogru, T., Peker, I., Onder, I., & Benli, T. (2024). Supply chain resilience in the tourism and hospitality industry: A comprehensive examination of driving and restraining forces. International Journal of Hospitality Management [Isenberg Rank A]

Wei, W., Önder, I., & Uysal, M. (2024). Smart tourism destination (STD): developing and validating an impact scale using residents’ overall life satisfaction. Current Issues in Tourism, 27(17), 2849-2872. [Isenberg Rank A-]

Peng, Z., Luo, A. & Mattila, A. (2024). Too busy to (lose) control? The influence of busyness and sense of power on consumers’ food responses. International Journal of Hospitality Management, 120, 103754. [Isenberg Rank Premier]

Peng, Z., Luo, A., & Mattila, A. An angular vs. circular servicescape? The impact of shape cues and music tempo on solo diners. International Journal of Hospitality Management, 118, 103687. [Isenberg Rank Premier]

Atanga, B., Peng, Z., & Mattila, A. (2024). Customer misbehavior: The impact of a symbolic recovery strategy and cultural tightness-looseness on observing customers. Journal of Hospitality and Tourism Management, 60, 63-71. [Isenberg Rank A-]

Berbekova, A., Assaf, A. G., & Uysal, M. (2024). Frontier measurement for quality of life performance. Annals of Tourism Research, 106, 103765. [Isenberg Rank Premier]

Berbekova, A., Uysal, M., & George Assaf, A. (2023). Quality of Life and Public Policy Development for Tourism Destinations. Cornell Hospitality Quarterly. [Isenberg Rank A]

Josiassen, A., Kock, F., Assaf, A. G., & Berbekova, A. (2023). The role of affinity and animosity on solidarity with Ukraine and hospitality outcomes. Tourism Management, 96, 104712. [Isenberg Rank Premier]

Kock, F., Assaf, A. G., Tsionas, M., Josiassen, A., & Karl, M. (2023). Do Tourists stand by the Tourism Industry? Examining Solidarity During and After a Pandemic. Journal of Travel Research. [Isenberg Rank A]

Karl, M., Kock, F., Bauer, A., Ritchie, B. W., & Assaf, A. G. (2023). When the Future is Now: An Experimental Study on the Role of Future Thinking and Affective Forecasting in Accommodation Decision-Making. Journal of Travel Research, 62(5), 969-988. [Isenberg Rank A]

Tsionas, M., & Assaf, A. G. (2023). Regression trees for hospitality data analysis. International Journal of Contemporary Hospitality Management. [Isenberg Rank A]

Dogru, T., Line, N., Mody, M., Hanks, L., Abbott, J. A., Acikgoz, F., ... & Zhang, T. (2023). Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research. Journal of Hospitality & Tourism Research. [Isenberg Rank A]

Kang, A., Legendre, T. S., Lee, A. S., Baker, M. A. (2023). Heroes rise in tough times: The role of ethical idealism, empathy, and firm recovery response to the COVID-19 pandemic. Cornell Hospitality Quarterly. [Isenberg Rank A]

Ma, E., Baker, M. A., Kim, Y. S., Kim, K. (2023). When going above and beyond meets diversity: Are service recoveries evaluated based on inference or recognition? Cornell Hospitality Quarterly. ([Isenberg Rank A]

Kim, M., Baker, M. A., Ma, E. (2023). From customer’s fingertips to employee’s well-being: The impact of mobile application ordering from a job demand-resource perspective. Tourism Management. [Isenberg Rank Premier]

Kim, M., Baker, M. A. (2023). From surviving to co-creating: The effects of the reshaped physical and social servicescape on customer perceptions. Service Industries Journal. [Isenberg Rank A-]

Spotts, H. E., Weinberger, M. G., Assaf, A. G., & Weinberger, M. F. (2022). The role of paid media, earned media, and sales promotions in driving marcom sales performance in consumer services. Journal of Business Research, 152, 387-397.  [Isenberg Rank A]

Josiassen, A., Kock, F., & Assaf, A. G. (2022). In times of war: Place solidarity. Annals of Tourism Research, 96(C).  [Isenberg Rank Premier]

Berbekova, A., Uysal, M., & Assaf, A. G. (2022). Toward an assessment of quality of life indicators as measures of destination performance. Journal of Travel Research, 61(6), 1424-1436. [Isenberg Rank A]

Assaf, A. G., Tsionas, M., & Kock, F. (2022). More general panel data models for hospitality and tourism research. International Journal of Contemporary Hospitality Management. [Isenberg Rank A]

Tsionas, M., Assaf, A. G., & Kock, F. (2022). Measuring managerial ability in the hotel industry. International Journal of Hospitality Management, 103, 103223.  [Isenberg Rank Premier]

Wei, W., Baker, M. A., Onder, I. (2022). All without leaving home: Building a conceptual model of virtual tourism experiences. International Journal of Contemporary Hospitality Management. [Isenberg Rank A]

Kang, A., Baker, M. A. (2022). Which CSR message appeals most to you? The role of message framing, psychological ownership, perceived responsibility and customer altruism. International Journal of Hospitality Management. [Isenberg Rank Premier]

Miao, L., Baker, M. A., Hughes, K., Kim, S., Lu, L., Singal, M., Young, C. (2022). Launch of the JHTR featured section “Insight & Foresight”: Inspire “Homegrown” theorizing in hospitality and tourism research. Journal of Hospitality and Tourism Research. [Isenberg Rank A]

Erol, I., Neuhofer(Onder), I. O., Dogru, T., Oztel, A., Searcy, C., & Yorulmaz, A. C. (2022). Improving sustainability in the tourism industry through blockchain technology: Challenges and opportunities. Tourism Management, 93, 104628. [Isenberg Rank Premier]

Assaf, A. G., & Tsionas, M. (2021). A Bayesian solution to multicollinearity through unobserved common factors. Tourism Management, 84. [Isenberg Rank Premier]

Kock, F., Berbekova, A., & Assaf, A. G. (2021). Understanding and managing the threat of common method bias: Detection, prevention and control. Tourism Management, 86. [Isenberg Rank Premier]

Berbekova, A., Uysal, M., & Assaf, A. G. (2021). A thematic analysis of crisis management in tourism: A theoretical perspective. Tourism Management, 86,. [Isenberg Rank Premier]

Tsionas, M., & Assaf, A. G. (2021). Revenue functions for hotels within clusters. International Journal of Hospitality Management, 98. [Isenberg Rank Premier]

Assaf, A. G., & Tsionas, M. (2021). Testing for Collinearity using Bayesian Analysis. Journal of Hospitality & Tourism Research. [Isenberg Rank A]

Patel, P. C., Tsionas, M., & Assaf, A. G. (2021). How much do low-scoring food establishments improve after health safety inspections? Not much! Evidence from Los Angeles. International Journal of Hospitality Management, 95. [Isenberg Rank Premier]

Assaf, A. G., Tsionas, M., Kock, F., & Josiassen, A. (2021). A Bayesian nonparametric stochastic frontier model. Annals of Tourism Research, 87. [Isenberg Rank Premier]

Assaf, A. G., Kock, F., & Tsionas, M. (2021). Tourism during and after COVID-19: An Expert-Informed Agenda for Future Research. Journal of Travel Research. [Isenberg Rank A]

Tsionas, M. G., & Assaf, A. G. (2021). Compression in stochastic frontier models. Annals of Tourism Research, 88(C). [Isenberg Rank Premier]

Tsionas, M. G., & Assaf, A. G. (2021). Symbolic regression for better specification. International Journal of Hospitality Management, 91. [Isenberg Rank Premier]

Kock, F., Nørfelt, A., Josiassen, A., Assaf, A. G., & Tsionas, M. G. (2021). Understanding the COVID-19 tourist psyche: The evolutionary tourism paradigm. Annals of tourism research, 85. [Isenberg Rank Premier]

Baker, M. A., Kim, K. (2021). Becoming cynical and depersonalized: The impact of customer incivility, frequency, and coworker support on employee job performance. International Journal of Contemporary Hospitality Management. [Isenberg Rank A]

Legendre, T. A., Baker, M. A. (2021). Credit card churning customers and protestant work ethic: Implications of endowed loyalty. Service Industries Journal. [Isenberg Rank A-]

Wang, D., Baker, M. A., Kim, Y., Ma, E. (2021). From angels to demons: Uncovering the relationships between tipping, social dignity, OCB, and incivility intentions. International Journal of Hospitality Management. [Isenberg Rank Premier]

Kim, K., Baker, M. A. (2021). Luxury branding in the hospitality industry: The impact of employee’s luxury appearance and elitism attitude. Cornell Hospitality Quarterly. [Isenberg Rank A]

Legendre, T. J. S., Baker, M. A. (2021). The gateway bug to edible insect consumption: Interactions between message framing, celebrity endorsement, and online social support. International Journal of Contemporary Hospitality Management. [Isenberg Rank A]

Baker, M. A. (2021). Educational distancing: A mixed-methods study of student perceptions in the time of coronavirus. Journal of Hospitality and Tourism Education. [Isenberg Rank A-]

Kim, K. K., Baker, M. A. (2021). Do I deserve to spend? Online social support and spending pleasure. Cornell Hospitality Quarterly, 1-17. [Isenberg Rank A]

Gunter, U. & Önder, I. (2021). An exploratory analysis of geotagged photos from Instagram for residents of and visitors to Vienna. Journal of Hospitality & Tourism Research, 45(2), 373-398. [Isenberg Rank A]

Assaf, A. G., Atkinson, S. E., & Tsionas, M. G. (2020). Endogeneity in multiple output production: Evidence from the US hotel industry. Tourism Management, 80, 104124. [Isenberg Rank Premier]

Assaf, A. G., Tsionas, M. G., & Gillen, D. (2020). Measuring firm performance: Differentiating between uncontrollable and controllable bad outputs. Tourism Management, 80, 104107. [Isenberg Rank Premier]

Assaf, A. G., & Tsionas, M. (2020). Correcting for endogeneity in hospitality and tourism research. International Journal of Contemporary Hospitality Management, 32, 2657- 2675. [Isenberg Rank A]

Assaf, A. G., Tsionas, M. G., & Andrikopoulos, A. (2020). Testing moderation effects using non-parametric regressions. International Journal of Hospitality Management, 86, 102441. [Isenberg Rank Premier]

Assaf, A. G., Tsionas, M. G., & Kock, F. (2020). Dynamic quantile stochastic frontier models. International Journal of Hospitality Management, 89, 102588. [Isenberg Rank Premier]

Kock, F., Assaf, A. G., & Tsionas, M. G. (2020). Developing courageous research ideas. Journal of Travel Research, 59, 1140-1146. [Isenberg Rank A]

Legendre, T. S., Baker, M., Warnick, R., & Assaf, A. (2020). Worldview-based hospitality brand support: belief in a just world theory perspectives. International Journal of Contemporary Hospitality Management, 32, 1089-1107. [Isenberg Rank A]

Baker, M. A., Legendre, T. S. (2020). Unintended negative consequences of loyalty programs: Endowed vs. earned loyalty. Journal of Services Marketing. ([Isenberg Rank A-]

Kim, K., Baker, M. A. (2020). Paying it forward: The influence of other customer recovery on future co-creation. Journal of Business Research, 121, 604- 615. [Isenberg Rank A]

Baker, M. A., Kim, K. (2020). Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life. International Journal of Hospitality Management, 87, 102503. [Isenberg Rank Premier]

Legendre, T. S., Baker, M. A. (2020). Legitimizing edible insects for human consumption: The impacts of trust, risk-benefit, and purchase activism. Journal of Hospitality and Tourism Research, 1-23. [Isenberg Rank A]

Kim, K., Baker, M. A. (2020). The customer isn’t always right: The implications of illegitimate complaints. Cornell Hospitality Quarterly, 61(2), 113- 127. [Isenberg Rank A]

Kim, Y. S., Baker, M. A. (2020). I earn it, but they just get it: Loyalty program customer reactions to unearned preferential treatment in the social servicescape. Cornell Hospitality Quarterly, 61(1), 84-97. ([Isenberg Rank A]

Kim, Y. S., Baker, M. A. (2020). Customers’ reactions to other customer caused service failures: The effects of tie strength on customer loyalty. Journal of Hospitality Marketing & Management, 29(6), 682- 701. [Isenberg Rank A-]

Ahn, J. S., Assaf, A. G., Josianssen. A., Baker, M. A., Lee, S., Kock, F., Tsionas, M. G. (2020). Narcissistic CEOs and corporate social responsibility: Does the role of an outside board of directors’ matter? International Journal of Hospitality Management, 85, 102350. [Isenberg Rank Premier]

Koens, K., Klijs, J., Weber-Sabil, J., Melissen, F., Lalicic, L., Mayer, I., Önder, I., & Aall, C. (2020). Serious gaming to stimulate participatory urban tourism planning. Journal of Sustainable Tourism. [Isenberg Rank A]

Önder, I. & Gunter, U. (2020). Blockchain: Is it the future for the tourism and hospitality industry?. Tourism Economics. [Isenberg Rank A]

Gunter, U., Önder, I, & Zekan, B. (2020). Modeling Airbnb demand to New York City while employing spatial panel data at the listing level, Tourism Management. [Isenberg Rank Premier]