Hospitality & Tourism Management

Cain, L., Wu, L., Legendre, T., Baker, M., King, C. (2025). Beyond human resources management: Why employment is the perennial hospitality issue. International Journal of Contemporary Hospitality Management. (ABCD Rank A, Isenberg Rank A)

Han, J., Han, J. J, & Lee, Y. J. (2025). Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods. The Service Industries Journal, 1-24.  (ABCD Rank A, Isenberg Rank A-)

Kang, A., Baker, M. A., Legendre, T. (2026). An ounce of prevention is worth a pound of cure: The effects of customer incivility and employee support messages. International Journal of Hospitality Management. (ABCD Rank A*, Isenberg Rank Premier)

Peng, Z. L., & Mattila, A. (2026). How AI modality shapes tourists' prosocial behaviors. Annals of Tourism Research, 116, 104100.  (ABDC Rank A*, Isenberg Rank Premier).

Peng, Z. L., Yu, H., & Mattila, A. (2026). From human to AI: Understanding the impact of voice AI on consumers’ food choices. International Journal of Hospitality Management, 134, 104537.  (ABDC Rank A*, Isenberg Rank Premier). 

Seth, D., Sheel, A., Onder, I., & Uysal, M. (2026). Cross-border tourism in North America: A hybrid deep learning framework with macroeconomic indicators. Tourism Management, 113, 105320. (ABDC Rank A*, Isenberg Rank Premier)

Coyne, M., Assaf, A. G., & Uysal, M. (2025). USA wine consumers’ self-expansion to territorial brand attachment. International Journal of Hospitality Management, 131, 104342. (ABCD Rank A*, Isenberg Rank Premier)

Escobar, F. B., Kock, F., & Assaf, A. G. (2025). What is a cool restaurant? Understanding, measuring, and leveraging coolness for restaurants. Tourism Management, 108, 105116. (ABCD Rank A*, Isenberg Rank Premier)

Berbekova, A., Assaf, A. G., Uysal, M., Tsionas, M., & Parmeter, C. F. (2025). Quality of life performance index for tourism destinations. Tourism Management, 108, 105091. (ABCD Rank A*, Isenberg Rank Premier)

Assaf, A. G., Dogru, T., & Scuderi, R. (2025). Generative artificial intelligence and academic research: An editorial guide. Tourism Economics. (ABCD Rank A, Isenberg Rank A)

Han, J. J., Seo, S., & Howlett, E. Can Augmented Reality (AR) enhance how restaurants present Farm-to-Table information? The role of cognitive absorption, learning gains, and brand image congruence. (2025). International Journal of Hospitality Management. (ABCD Rank A*, Isenberg Rank Premier)

Stylos, N., Okumus, F. & Onder, I. (2025). Beauty or the Borg: Artificial Intelligence Socialization in Hybrid Transformative Dynamic Flows. Tourism Management. (In press) (ABCD index rank A+, Isenberg rank Premier).

Onder, I. & McCabe, S. (2025). How AI hallucinations threaten research integrity in tourism. Annals of Tourism Research. (ABCD index rank A+, Isenberg rank Premier).

Xue, J., Peng, Z., & Mattila, A. (2025). How the dual nature of brand-cause fit affects the effectiveness of corporate sociopolitical activism (CSA). Journal of Hospitality & Tourism Research. (ABCD Rank A, Isenberg Rank A)

Peng, Z., Mattila, A. S., & Sharma, A. (2025). Gendered robots and persuasion: The interplay of the robot's gender, the consumer's gender, and their power on menu recommendations. Journal of Hospitality and Tourism Management, 62, 294-303. (ABCD Rank A, Isenberg Rank )

Uysal, M., Berbekova, A., & Wang, J.  (2025) Quality-of-life: A critical examination of research progress. Tourism Management, 107, 105070. (ABDC Rank A*, Isenberg Rank Premier).

Coyne, M., Assaf, A. G., & Uysal, M. (2025). USA wine consumers’ self-expansion to territorial brand attachment. International Journal of Hospitality Management, 131, 104342. (ABDC Rank A,  Isenberg Rank Premier)

Berbekova, A., Kock, F., Assaf, A. G., & Josiassen, A. (2024). Understanding and Employing Formative Constructs: Conceptualization, Operationalization, and Threats of Misspecification. Journal of Hospitality & Tourism Research, 10963480241258510.  (ABCD Rank A, Isenberg Rank A)

Berbekova, A., Assaf, A. G., & Uysal, M. (2024). Interdisciplinary Approach to Tourism Demand Modeling: Quality of Life Indicators. Journal of Hospitality & Tourism Research, 10963480241229238.  (ABCD Rank A, Isenberg Rank A)

Kock, F., Assaf, A. G., Tsionas, M., Josiassen, A., & Karl, M. (2024). Do Tourists stand by the Tourism Industry? Examining Solidarity During and After a Pandemic. Journal of Travel Research, 63(3), 696-712. (ABCD Rank A, Isenberg Rank A)

Kim, M., Baker, M. A. (2024). Sustainable tourism employment: A comprehensive overview of tourist employees’ experience from a tourist-employee interaction perspective. Journal of Hospitality and Tourism Management. (ABCD Rank A, Isenberg Rank A-)

Baker, M. A., Kim, K. (2024). The impacts of organizational support and customer incivility on employee vulnerability and job performance. The moderating role of employee mental health. International Journal of Hospitality Management. (ABCD Rank A*, Isenberg Rank Premier)

Han, J. J., Seo, S., & Kim, H. J. (2024). Autonomous delivery robots on the rise: How can I cut carbon footprint for restaurant food deliveries?. International Journal of Hospitality Management, 121, 103804. (ABCD Rank A*, Isenberg Rank Premier)

Erol, I., Oztel, A., Dogru, T., Peker, I., Onder, I., & Benli, T. (2024). Supply chain resilience in the tourism and hospitality industry: A comprehensive examination of driving and restraining forces. International Journal of Hospitality Management (ABCD index rank A+, Isenberg rank A).

Wei, W., Önder, I., & Uysal, M. (2024). Smart tourism destination (STD): developing and validating an impact scale using residents’ overall life satisfaction. Current Issues in Tourism, 27(17), 2849-2872. (ABCD index rank A, Isenberg rank A-).

Peng, Z., Luo, A. & Mattila, A. (2024). Too busy to (lose) control? The influence of busyness and sense of power on consumers’ food responses. International Journal of Hospitality Management, 120, 103754. (ABCD Rank A*, Isenberg Rank Premier)

Peng, Z., Luo, A., & Mattila, A. An angular vs. circular servicescape? The impact of shape cues and music tempo on solo diners. International Journal of Hospitality Management, 118, 103687. (ABCD Rank A*, Isenberg Rank Premier)

Atanga, B., Peng, Z., & Mattila, A. (2024). Customer misbehavior: The impact of a symbolic recovery strategy and cultural tightness-looseness on observing customers. Journal of Hospitality and Tourism Management, 60, 63-71. (ABCD Rank A, Isenberg Rank A-)

Berbekova, A., Assaf, A. G., & Uysal, M. (2024). Frontier measurement for quality of life performance. Annals of Tourism Research, 106, 103765. (ABCD Rank A*, Isenberg Rank Premier)

Berbekova, A., Uysal, M., & George Assaf, A. (2023). Quality of Life and Public Policy Development for Tourism Destinations. Cornell Hospitality Quarterly. (ABCD Rank A, Isenberg Rank A)

Josiassen, A., Kock, F., Assaf, A. G., & Berbekova, A. (2023). The role of affinity and animosity on solidarity with Ukraine and hospitality outcomes. Tourism Management, 96, 104712. (ABCD Rank A*, Isenberg Rank Premier)

Kock, F., Assaf, A. G., Tsionas, M., Josiassen, A., & Karl, M. (2023). Do Tourists stand by the Tourism Industry? Examining Solidarity During and After a Pandemic. Journal of Travel Research. (ABCD Rank A, Isenberg Rank A)

Karl, M., Kock, F., Bauer, A., Ritchie, B. W., & Assaf, A. G. (2023). When the Future is Now: An Experimental Study on the Role of Future Thinking and Affective Forecasting in Accommodation Decision-Making. Journal of Travel Research, 62(5), 969-988. (ABCD Rank A, Isenberg Rank A)

Tsionas, M., & Assaf, A. G. (2023). Regression trees for hospitality data analysis. International Journal of Contemporary Hospitality Management. (ABCD Rank A, Isenberg Rank A)

Dogru, T., Line, N., Mody, M., Hanks, L., Abbott, J. A., Acikgoz, F., ... & Zhang, T. (2023). Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research. Journal of Hospitality & Tourism Research. (ABCD Rank A, Isenberg Rank A)

Kang, A., Legendre, T. S., Lee, A. S., Baker, M. A. (2023). Heroes rise in tough times: The role of ethical idealism, empathy, and firm recovery response to the COVID-19 pandemic. Cornell Hospitality Quarterly. (ABCD Rank A, Isenberg Rank A)

Ma, E., Baker, M. A., Kim, Y. S., Kim, K. (2023). When going above and beyond meets diversity: Are service recoveries evaluated based on inference or recognition? Cornell Hospitality Quarterly. (ABCD Rank A, Isenberg Rank A)

Kim, M., Baker, M. A., Ma, E. (2023). From customer’s fingertips to employee’s well-being: The impact of mobile application ordering from a job demand-resource perspective. Tourism Management. (ABCD Rank A*, Isenberg Rank Premier)

Kim, M., Baker, M. A. (2023). From surviving to co-creating: The effects of the reshaped physical and social servicescape on customer perceptions. Service Industries Journal. (ABCD Rank B, Isenberg Rank A-)

Spotts, H. E., Weinberger, M. G., Assaf, A. G., & Weinberger, M. F. (2022). The role of paid media, earned media, and sales promotions in driving marcom sales performance in consumer services. Journal of Business Research, 152, 387-397.  (ABCD Rank A, Isenberg Rank A)

Josiassen, A., Kock, F., & Assaf, A. G. (2022). In times of war: Place solidarity. Annals of Tourism Research, 96(C).  (ABCD Rank A*, Isenberg Rank Premier)

Berbekova, A., Uysal, M., & Assaf, A. G. (2022). Toward an assessment of quality of life indicators as measures of destination performance. Journal of Travel Research, 61(6), 1424-1436.  (ABCD Rank A, Isenberg Rank A)

Assaf, A. G., Tsionas, M., & Kock, F. (2022). More general panel data models for hospitality and tourism research. International Journal of Contemporary Hospitality Management. (ABCD Rank A, Isenberg Rank A)

Tsionas, M., Assaf, A. G., & Kock, F. (2022). Measuring managerial ability in the hotel industry. International Journal of Hospitality Management, 103, 103223.  (ABCD Rank A*, Isenberg Rank Premier)

Wei, W., Baker, M. A., Onder, I. (2022). All without leaving home: Building a conceptual model of virtual tourism experiences. International Journal of Contemporary Hospitality Management. (ABCD Rank A, Isenberg Rank A)

Kang, A., Baker, M. A. (2022). Which CSR message appeals most to you? The role of message framing, psychological ownership, perceived responsibility and customer altruism. International Journal of Hospitality Management. (ABCD Rank A*, Isenberg Rank Premier)

Miao, L., Baker, M. A., Hughes, K., Kim, S., Lu, L., Singal, M., Young, C. (2022). Launch of the JHTR featured section “Insight & Foresight”: Inspire “Homegrown” theorizing in hospitality and tourism research. Journal of Hospitality and Tourism Research. (ABCD Rank A, Isenberg Rank A)

Erol, I., Neuhofer(Onder), I. O., Dogru, T., Oztel, A., Searcy, C., & Yorulmaz, A. C. (2022). Improving sustainability in the tourism industry through blockchain technology: Challenges and opportunities. Tourism Management, 93, 104628. (ABCD index rank A, Isenberg rank Premier).

Assaf, A. G., & Tsionas, M. (2021). A Bayesian solution to multicollinearity through unobserved common factors. Tourism Management, 84. (ABCD Rank A*, Isenberg Rank Premier)

Kock, F., Berbekova, A., & Assaf, A. G. (2021). Understanding and managing the threat of common method bias: Detection, prevention and control. Tourism Management, 86. (ABCD Rank A*, Isenberg Rank Premier)

Berbekova, A., Uysal, M., & Assaf, A. G. (2021). A thematic analysis of crisis management in tourism: A theoretical perspective. Tourism Management, 86,. (ABCD Rank A*, Isenberg Rank Premier)

Tsionas, M., & Assaf, A. G. (2021). Revenue functions for hotels within clusters. International Journal of Hospitality Management, 98. (ABCD Rank A*, Isenberg Rank Premier)

Assaf, A. G., & Tsionas, M. (2021). Testing for Collinearity using Bayesian Analysis. Journal of Hospitality & Tourism Research.  (ABCD Rank A, Isenberg Rank A)

Patel, P. C., Tsionas, M., & Assaf, A. G. (2021). How much do low-scoring food establishments improve after health safety inspections? Not much! Evidence from Los Angeles. International Journal of Hospitality Management, 95. (ABCD Rank A*, Isenberg Rank Premier)

Assaf, A. G., Tsionas, M., Kock, F., & Josiassen, A. (2021). A Bayesian nonparametric stochastic frontier model. Annals of Tourism Research, 87. (ABCD Rank A*, Isenberg Rank Premier)

Assaf, A. G., Kock, F., & Tsionas, M. (2021). Tourism during and after COVID-19: An Expert-Informed Agenda for Future Research. Journal of Travel Research. (ABCD Rank A, Isenberg Rank A)

Tsionas, M. G., & Assaf, A. G. (2021). Compression in stochastic frontier models. Annals of Tourism Research, 88(C).  (ABCD Rank A*, Isenberg Rank Premier)

Tsionas, M. G., & Assaf, A. G. (2021). Symbolic regression for better specification. International Journal of Hospitality Management, 91. (ABCD Rank A*, Isenberg Rank Premier)

Kock, F., Nørfelt, A., Josiassen, A., Assaf, A. G., & Tsionas, M. G. (2021). Understanding the COVID-19 tourist psyche: The evolutionary tourism paradigm. Annals of tourism research, 85. (ABCD Rank A*, Isenberg Rank Premier)

Baker, M. A., Kim, K. (2021). Becoming cynical and depersonalized: The impact of customer incivility, frequency, and coworker support on employee job performance. International Journal of Contemporary Hospitality Management. (ABCD Rank A, Isenberg Rank A)

Legendre, T. A., Baker, M. A. (2021). Credit card churning customers and protestant work ethic: Implications of endowed loyalty. Service Industries Journal. (ABCD Rank B, Isenberg Rank A-)

Wang, D., Baker, M. A., Kim, Y., Ma, E. (2021). From angels to demons: Uncovering the relationships between tipping, social dignity, OCB, and incivility intentions. International Journal of Hospitality Management. (ABCD Rank A*, Isenberg Rank Premier)

Kim, K., Baker, M. A. (2021). Luxury branding in the hospitality industry: The impact of employee’s luxury appearance and elitism attitude. Cornell Hospitality Quarterly. (ABCD Rank A, Isenberg Rank A)

Legendre, T. J. S., Baker, M. A. (2021). The gateway bug to edible insect consumption: Interactions between message framing, celebrity endorsement, and online social support. International Journal of Contemporary Hospitality Management. (ABCD Rank A, Isenberg Rank A)

Baker, M. A. (2021). Educational distancing: A mixed-methods study of student perceptions in the time of coronavirus. Journal of Hospitality and Tourism Education. (ABCD Rank B, Isenberg Rank A-)

Kim, K. K., Baker, M. A. (2021). Do I deserve to spend? Online social support and spending pleasure. Cornell Hospitality Quarterly, 1-17. (ABCD Rank A, Isenberg Rank A)

Gunter, U. & Önder, I. (2021). An exploratory analysis of geotagged photos from Instagram for residents of and visitors to Vienna. Journal of Hospitality & Tourism Research, 45(2), 373-398. (ABCD index rank A, Isenberg rank A).

Assaf, A. G., Atkinson, S. E., & Tsionas, M. G. (2020). Endogeneity in multiple output production: Evidence from the US hotel industry. Tourism Management, 80, 104124. (ABCD Rank A*, Isenberg Rank Premier)

Assaf, A. G., Tsionas, M. G., & Gillen, D. (2020). Measuring firm performance: Differentiating between uncontrollable and controllable bad outputs. Tourism Management, 80, 104107. (ABCD Rank A*, Isenberg Rank Premier)

Assaf, A. G., & Tsionas, M. (2020). Correcting for endogeneity in hospitality and tourism research. International Journal of Contemporary Hospitality Management, 32, 2657- 2675. (ABCD Rank A, Isenberg Rank A)

Assaf, A. G., Tsionas, M. G., & Andrikopoulos, A. (2020). Testing moderation effects using non-parametric regressions. International Journal of Hospitality Management, 86, 102441. (ABCD Rank A*, Isenberg Rank Premier)

Assaf, A. G., Tsionas, M. G., & Kock, F. (2020). Dynamic quantile stochastic frontier models. International Journal of Hospitality Management, 89, 102588. (ABCD Rank A*, Isenberg Rank Premier)

Kock, F., Assaf, A. G., & Tsionas, M. G. (2020). Developing courageous research ideas. Journal of Travel Research, 59, 1140-1146. (ABCD Rank A, Isenberg Rank A)

Legendre, T. S., Baker, M., Warnick, R., & Assaf, A. (2020). Worldview-based hospitality brand support: belief in a just world theory perspectives. International Journal of Contemporary Hospitality Management, 32, 1089-1107. (ABCD Rank A, Isenberg Rank A)

Baker, M. A., Legendre, T. S. (2020). Unintended negative consequences of loyalty programs: Endowed vs. earned loyalty. Journal of Services Marketing. (ABCD Rank A, Isenberg Rank A-)

Kim, K., Baker, M. A. (2020). Paying it forward: The influence of other customer recovery on future co-creation. Journal of Business Research, 121, 604- 615. (ABCD Rank A, Isenberg Rank A)

Baker, M. A., Kim, K. (2020). Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life. International Journal of Hospitality Management, 87, 102503. (ABCD Rank A*, Isenberg Rank Premier)

Legendre, T. S., Baker, M. A. (2020). Legitimizing edible insects for human consumption: The impacts of trust, risk-benefit, and purchase activism. Journal of Hospitality and Tourism Research, 1-23. (ABCD Rank A, Isenberg Rank A)

Kim, K., Baker, M. A. (2020). The customer isn’t always right: The implications of illegitimate complaints. Cornell Hospitality Quarterly, 61(2), 113- 127. (ABCD Rank A, Isenberg Rank A)

Kim, Y. S., Baker, M. A. (2020). I earn it, but they just get it: Loyalty program customer reactions to unearned preferential treatment in the social servicescape. Cornell Hospitality Quarterly, 61(1), 84-97. (ABCD Rank A, Isenberg Rank A)

Kim, Y. S., Baker, M. A. (2020). Customers’ reactions to other customer caused service failures: The effects of tie strength on customer loyalty. Journal of Hospitality Marketing & Management, 29(6), 682- 701. (ABCD Rank A, Isenberg Rank A-)

Ahn, J. S., Assaf, A. G., Josianssen. A., Baker, M. A., Lee, S., Kock, F., Tsionas, M. G. (2020). Narcissistic CEOs and corporate social responsibility: Does the role of an outside board of directors’ matter? International Journal of Hospitality Management, 85, 102350. (ABCD Rank A*, Isenberg Rank Premier)

Koens, K., Klijs, J., Weber-Sabil, J., Melissen, F., Lalicic, L., Mayer, I., Önder, I., & Aall, C. (2020). Serious gaming to stimulate participatory urban tourism planning. Journal of Sustainable Tourism. (ABCD index rank A, Isenberg rank A).

Önder, I. & Gunter, U. (2020). Blockchain: Is it the future for the tourism and hospitality industry?. Tourism Economics. (ABCD index rank A, Isenberg rank A).

Gunter, U., Önder, I, & Zekan, B. (2020). Modeling Airbnb demand to New York City while employing spatial panel data at the listing level, Tourism Management. (ABCD index rank A, Isenberg rank Premier).