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Services Marketing Management

SCH-MGMT

This course addresses the essentials of marketing management as applied to service industries such as health care, hospitality, financial, technology, consulting, and other service providers. Such topics as service quality, segmentation, positioning, consumer expectations, service recovery, internal marketing and relationship marketing are presented, discussed, and analyzed.

Course Details

Spring 2026

This class is non-credit
Course Notes
U+ class; $85/term reg. fee + $925/credit. Refunds differ from Univ. day classes; see www.umass.edu/universityplus/resources/refund-policy. Open to Online MBA Students.

Services Marketing Management

SCH-MGMT

This course addresses the essentials of marketing management as applied to service industries such as health care, hospitality, financial, technology, consulting, and other service providers. Such topics as service quality, segmentation, positioning, consumer expectations, service recovery, internal marketing and relationship marketing are presented, discussed, and analyzed.

Course Details

Spring 2026

This class is non-credit
Course Notes
U+ class; $85/term reg. fee + $925/credit. Refunds differ from Univ. day classes; see www.umass.edu/universityplus/resources/refund-policy. Open to Online MBA Students.

Advanced Audit

SCH-MGMT

Students will use audit concepts and auditing standards covered in undergraduate auditing class to further enhance their understanding of the audit environment and audit issues that professionals face. The class will center on case studies and scenarios in applying concepts and critical thinking skills in an audit context. Students will be expected to evaluate the case materials, identify important issues, and communicate those in a clear, coherent manner. Some cases will require students to work in "audit teams" and then present their audit findings to the class and professor. The class will also discuss current audit research being conducted, with a focus on research that can impact professional practice and/or professional standards.

Course Details

Spring 2026

This class is non-credit
Course Notes
U+ class; $85/term reg. fee + $850/credit. Refunds differ from Univ. day classes; see www.umass.edu/universityplus/resources/refund-policy.

Advanced Audit

SCH-MGMT

Students will use audit concepts and auditing standards covered in undergraduate auditing class to further enhance their understanding of the audit environment and audit issues that professionals face. The class will center on case studies and scenarios in applying concepts and critical thinking skills in an audit context. Students will be expected to evaluate the case materials, identify important issues, and communicate those in a clear, coherent manner. Some cases will require students to work in "audit teams" and then present their audit findings to the class and professor. The class will also discuss current audit research being conducted, with a focus on research that can impact professional practice and/or professional standards.

Course Details

Spring 2026

This class is non-credit
Course Notes
U+ class; $85/term reg. fee + $850/credit. Refunds differ from Univ. day classes; see www.umass.edu/universityplus/resources/refund-policy. Online Plus In-Person, held in Room 208, Dates: 2/9, 2/23, 3/9, 3/30, 4/13, 4/27

Financial Statement Analysis & Valuation

SCH-MGMT

This course helps students to apply their knowledge of financial accounting, business strategy, and finance in the evaluation of corporations using financial reports. Decision settings include stock evaluation, credit analysis, bankruptcy prediction, and general-purpose evaluation. The course is a mixture of concepts underlying financial statement analysis and their application to real companies' financial statements.

Course Details

Spring 2026

This class is non-credit
Course Notes
U+ class; $85/term reg. fee + $850/credit. Refunds differ from Univ. day classes; see www.umass.edu/universityplus/resources/refund-policy.

Practicum

SCH-MGMT

Contact department for description.

Course Details

Spring 2026

This class is non-credit
Course Notes
Open to Full-time MBA's only - For international students CPT credit requirement.

Practicum

SCH-MGMT

Contact department for description.

Course Details

Spring 2026

This class is non-credit
Course Notes
Open to MBA/MS Sport Management dual degree students.

Independent Study

SCH-MGMT

Contact department for description.

Course Details

Spring 2026

This class is non-credit

Independent Study

SCH-MGMT

Contact department for description.

Course Details

Spring 2026

This class is non-credit

Independent Study

SCH-MGMT

Contact department for description.

Course Details

Spring 2026

This class is non-credit
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