Yejin Jeon : Isenberg School of Management : UMass Amherst

Doctoral Candidate, Hospitality & Tourism Management

Office

472 North Pleasant Street

Education

MBA, Pukyong National University (PKNU), Busan, South Korea, 2019-2020

BA in International Area Studies (Concentration: North American Studies) and Business Administration, Pukyong National University (PKNU), Busan, South Korea, 2009-2014

Professional Experience

Training Officer, Human Resources Department, Ananti Hilton Busan, 2020-2022

Executive Lounge Team Leader, Front Office, Ananti Hilton Busan, 2017-2020

Supervisor & International Trainer, Hard Rock Cafe Busan, 2015-2017

Guest Relations Agent, Front Desk, Grand Hilton Seoul, 2013-2015

Internship, Kings Canyon Resort, Kings Canyon, Australia, 2011-2012

Recent Honors & Awards

Isenberg Doctoral Program Outstanding Applicant Award, Isenberg School of Management, University of Massachusetts Amherst, 2023

Best Paper, The Institute of Internet, Broadcasting, and Communication (IIBC) 2022 O2O Integrated Conference, 2022

Contribution Award, Excellent Operation of IPP Long-Term Field Practice, Youngsan University Industry Professional Practice (IPP) Project Team, 2021

Research Interests

Employee Well-Being

Organizational Behavior

Human Resources in Hospitality

Teaching Interests

Lodging Operations Management

Human Resources Management

Service Management

Selected Publications

Woo, E. & Jeon, Y. (2022), “Examining the Impact of COVID-19 Risk Perception on Tourist Behavior: Applying Health Belief Model.” Event & Convention Research, 18(1), 247-267.

Woo, E., Jeon, Y. & Kim, Y. (2021), “Examining the Impact of Work-Life-Balance (WLB) on Quality of Life (QOL): Focusing on Employees in Service Industry.” Asia-Pacific Journal of Business, 12(2), 131-143.

Woo, E. J., Kim, Y. G. & Jeon, Y. J. (2021)., “A Study on the Advanced Strategies of Work-Life-Balance in Tourism and Hospitality Industry: Application of Importance Performance Analysis.” Event & Convention Research, 17(2), 175-194.

Woo, E., Jeon, Y. & Kim, Y. (2020), “A Qualitative Study on Work-Life-Balance: Focusing on Service Industry Employees.” Journal of Tourism Management Research, 24(6), 413-434.

Jeon, Y. & Woo, E. (2020), “A Study of Relationships among Internal Marketing, Quality of Work Life, and Quality of Life: Focusing on H Chain Hotel Employees” Journal of Tourism Management Research, 24(2), 519-542.