Seungho "Mark" Kim
Education
Ph.D. Student in Hospitality & Tourism Management, University of Massachusetts Amherst, September 2025-present
MS in Hotel Administration, University of Nevada, Las Vegas, 2024
BBA in Global Hospitality Management, Les Roches International Hotel Management School, Crans-Montana, Switzerland, 2023
Research Interests
Customer Experience Management
Service Recovery
Service Operation Efficiency
F&B Service Strategy
Teaching Interests
Customer Experience Management
Lodging Operation
F&B Management
Professional Experience
JW Marriott Hotel in Seoul, South Korea, Guest Service Agent- Front Office (Concierge Desk, Executive Lounge), 2012-2019
The Global Hotel in Tokyo, Japan, Temporary Agent- Front Office (Front Desk), 2019-2020