
Linda Shea
Academic Background
Research Interests
- Service Quality in Organizations
- Complaint Behavior and Service Recovery
- Consumer Delight
- Consumer Decision Making
- Marketing/Management Interface in Services
Teaching Interests
- Hospitality Services Marketing
- Marketing Research
- Global/Cross-Cultural Business
- Consumer Behavior
- Resort Management
- Services Marketing and Management
- Research Methods
- Hospitality Services Marketing
- Managing Service Organizations
- Theory and Research in Services Marketing and Management
Professional Background
Recent Honors & Awards
Selected Publications
Lee, S. and Shea, L.J. (2015 forthcoming), Investigating the key routes to customers' delightful moments in the hotel context, Journal of Hospitality Marketing and Management.
Shea, L. J. & Roberts, C. (2012). 2012 Hospitality and tourism educators compensation analysis, Journal of Hospitality and Tourism Education, 24(4).
Johanson, M. M., Ghiselli, R., Shea, L., & Roberts, C. (2010). Changing competencies of hospitality industry leaders: A 25-year review. Journal of Hospitality and Tourism Education, 22(2).
Shea, L. J. (May, 2009) Using Consumer Perceived Ethicality as a Guideline for Corporate Social Responsibility Strategy: A Commentary Essay, Journal of Business Research, Elsevier, Inc.
Shea, L.J., Enghagen, L., & Khullar, A. (2005) Consumer complaint behavior via the internet: A content analysis of responses. Journal of Travel and Tourism Marketing, special edition on E-Consumer Behavior, 17 (2/3), 144-165.
Shea, L. J. & Roberts, C. (2009) Pioneers of the hospitality industry: Lessons from leaders, innovators, and visionaries, Edited volume 1. International CHRIE.