Please put in a ticket with your request and attach the file you need help with and what edits you need made. If the edits required for the piece are extensive (like a big program booklet), we may need to outsource to a designer.

Please fill out a Project Request Form and attach it to a ticket and someone will be in contact. Note that production of printed materials takes at a minimum 2-3 months (or more, depending on how extensive your piece is). Please plan accordingly. 

You can have your event promoted on the schools plasma screens, the Isenberg website and/or social media.  You will need to submit an event form with all the required information completed.  Events may take up to 24 hours to post.

Student photographers are available to shoot on campus events, anything off campus requires a professional photographer (if you need assistance finding a professional photographer please let us know).  Please put in a request ticket with the date, time, location and brief description of the event to our KACE ticketing system.  We will do our best to have a student photographer available, but there may be times when we cannot fulfill the request.

You can put in a request in the ticketing system here. Please provide a description of the event, date, time, location and any speaker background.  You will then be contacted by one of us if there is someone available to cover the event.

You should submit a request ticket at least 4 weeks in advance and we will be in touch about creating a brief for the use and styling of the video.  You will need a have a budget set for the production and editing expense of this video.

You can put it in a ticket with the event details, and what your needs are (photographer, writer, promotional support) and we will get back you to confirm the particulars.

You would need to put in a ticket with your information, what you would like posted, the dates and on which networks. Isenberg actively uses Facebook, LinkedIn and Twitter.  We will then be in touch to confirm the details.

Please submit an event form with the information required. You can use a template to provide your own slide, or we can create one for you.  Keep in mind there can be a 24 hour turn around on plasma slides.

Yes! See our style guide here.  If you have further questions please put it in a ticket.  Remember, all documents or merchandise that are using the Isenberg brand, need to be approved by Allison Furkey.

We have premade letterhead templates available for most programs and departments on the O:drive (O:\AllSchool\Mktg & Communications\Templates\Letterhead). If you do not see what you are looking for please contact us.

Please put in a ticket indicating what you need the logo for, including a copy of the document, merchandise, or other item where you are planning on using the logo.

Please put in a ticket and attach a filled out an Email Marketing Request Form and at least a first draft the text of the email you want to send. Please note that requests for mass email support should be put in at least 4 weeks before you need the email sent, more if your email requires a complicated design or you need help with creating the email’s content.

You can visit our store, www.nepm.info/umass, to see what merchandise has already been designed and approved for the school.  Remember this is not a public online store, and merchandise is not eligible for individual purchases.  : If you are have questions about ordering through NEPM, please contact Allison Furkey. If you do not find any pre-approved merchandise in the store that meets your needs please put in a ticket with what you would like produced, the purpose of the merchandise, and your intentions for it (are they for sale or giveaways).

Please submit a ticket with their contact information.  Faculty members will need to complete this survey so we can create a profile for them.  Headshots are done for new hires only, and need to be requested.

Please submit a ticket with the URL of the page that needs editing, and exactly where and what text needs to be changed.  The more information you can provide, the easier it is for us to find what you need.  Not all content can be changed, some request may require a discussion, and we will contact you if that is the case.  There may up to a 24 hour turnaround time for the edits to appear live on the website, please use the urgency dropdown or add a due date to help with timely postings.

Submit a ticket with the exact change you would like to see, and we can update that for you.  If you need to update a CV, please attach it to the ticket.

Headshots are offered once a year.  If you feel you need a new portrait taken please let us know here.