TSS Frequently Asked Questions

Reset your Exchange email password by logging into Spire and changing your password there.  This will affect your password for email, as well as your computer logon and other services that use your NedtID and password.

If your Exchange account has been locked due to multiple failed log in attempts, you can reset your password in SPIRE and unlock your account:

1. Log in to SPIRE.
2.  In the SPIRE Main Menu, go to IT Accounts > My IT Accounts, then click your NetID.
3. On the Account Detail page, click Change Password. A pop up message will appear confirming your password has changed. This will change your IT Account password and your IT Active Directory/Exchange account password.

If you have forgotten your Spire password: 

1. Go to Spire.umass.edu
2. Under IT Accounts (right side of the page), click Password & NetID Help
3. Follow the directions to reset your password
4. If you are unsuccessful,  you will need to go to the IT Help Center (A109 LGRC Lowrise, M - F, 8:30 a.m. - 5:00 p.m.) or the Learning Commons Technical Support Desk  (Lower level of the W.E.B. Du Bois Library) with a picture ID to reset your password

To connect to your office computer using Remote Desktop software:

You must first be connected to Global Protect VPN, see instructions in TSS Frequently Asked Questions

You will need the name of your managed computer. Email TSS if you don’t know your computer name.

On your home computer, open the Remote Desktop Connection App.

• Computer name uses this format: computer name.campus.ads.umass.edu

For example, if isom-tssxx is the name of your computer the computer name is isom-tssxx.campus.ads.umass.edu

• Username: CAMPUS\NetID

For example: CAMPUS\jsmith

• Password: use your Spire password
• Click on connect and you will be logged into your office computer.

If your home computer is a Mac, you will need to download the Microsoft Remote Desktop Connection App, then follow the above directions.

If you are Isenberg faculty/staff or an Isenberg PhD student, you can access our Statistical Workstation to run applications such as SPSS, SAS, Amos, STATA, Matlab, Microsoft Office and NVivo.

To use a Statistical Workstation from a managed computer:

1. Run the program VMware Horizon Client

• Click on the windows icon on your keyboard
• Type VMware Horizon Client
• Click on the VMware Desktop app icon

2. Click on the Statistical Workstations icon

To use a Statistical Workstation from an unmanaged computer:

1. ​Login to the Statistical Workstation: Open a browser (FireFox, Chrome) and go to this URL:

                      https://desktop.isenberg.umass.edu

2. Click on the Statistical Workstations​ icon

To access personal files while using a Statistical Workstation on an unmanaged computer, upload the files to your UMass Box account before logging into the Statistical Workstation.
After you log into the Statistical workstation, access your box account via a browser within the Statistical workstation.

Click here

Qualtrics is survey software used by the Isenberg School.  To get a UMass Isenberg Qualtrics account:

1. If you are an Isenberg faculty/staff/PhD or MBA student, contact TSS and ask for a Qualtrics Access Code.  
   • If you are an undergraduate student, you will receive instructions from your professor.
2. Go to the UMass Qualtrics login page
3. Click “Please click here to create an account”
4. Fill in the requested information. Use the Access Code you received from TSS.
5. You will get an email from Qualtrics asking to verify your account.  

1. Navigate to https://umass.box.com/s/nk9yb2wun43vi0d40yk3odg5zev4xn0f in your web browser.

2. Click the Continue Button, then login using your NETID and Password.

3. Click MacOS  folder, then click the more options icon (...), then Download.

4. Run the downloaded file. You will need your computer's admin username and password to install.

5. Once the client has been installed, the Global Protect icon (picture of a globe) will appear in the menu bar at the top of your screen. Click the icon to set up the VPN connection.

6. Type isenberg-vpn.umass.edu into the Portal Address field and click Connect. You will be prompted to Sign In with your NetID and password.

7. Once you are connected to the VPN, the Global Protect icon in the menu bar will display a white shield.

8. If Pulse Secure VPN is installed on your computer, uninstall it following these steps: https://www.isenberg.umass.edu/resources/faqs/faq-how-uninstall-pulse-secure-macos

1. Navigate to https://umass.box.com/s/nk9yb2wun43vi0d40yk3odg5zev4xn0f in your web browser.

2. Click the Continue Button, then login using your NETID and Password.

3. Click either 'Windows 32-bit' or 'Windows 64-bit', then download the file by clicking on more options icon, then download. Click RUN as soon as the file is done downloading.

**If you are not sure if you have 32 or 64 bit Windows, you can check by opening the Settings app and navigating to System/About.**

4. When the file has downloaded, the Global Protect installer will run. Follow the prompts from the installer and Click Yes on the User Account Control dialog. You may be prompted for your computer's admin username and password.

5. Once the client has been installed, the Global Protect icon will appear in the notification area in the taskbar at the bottom right of your screen. Click the icon to set up the VPN connection.

6. Type isenberg-vpn.umass.edu into the Portal Address field and click Connect. You will be prompted to sign in with your NetID and password.