TSS Frequently Asked Questions

Reset your Exchange email password by logging into Spire and changing your password there.  This will affect your password for email, as well as your computer logon and other services that use your NedtID and password.

If your Exchange account has been locked due to multiple failed log in attempts, you can reset your password in SPIRE and unlock your account:

1. Log in to SPIRE.
2.  In the SPIRE Main Menu, go to IT Accounts > My IT Accounts, then click your NetID.
3. On the Account Detail page, click Change Password. A pop up message will appear confirming your password has changed. This will change your IT Account password and your IT Active Directory/Exchange account password.

If you have forgotten your Spire password: 

1. Go to Spire.umass.edu
2. Under IT Accounts (right side of the page), click Password & NetID Help
3. Follow the directions to reset your password
4. If you are unsuccessful,  you will need to go to the IT Help Center (A109 LGRC Lowrise, M - F, 8:30 a.m. - 5:00 p.m.) or the Learning Commons Technical Support Desk  (Lower level of the W.E.B. Du Bois Library) with a picture ID to reset your password

Use Zoom for audio or video conference calls:

• Login to Zoom at UMass. Click Sign In to create a new account.
• Schedule a meeting
• Create a Personal Meeting Room for scheduled meetings or instant meetings
• Learn how to let participants join the meeting before the host

Zoom Tutorials

If you are Isenberg faculty/staff or an Isenberg PhD student, you can access our Statistical Workstation to run applications such as SPSS, SAS, Amos, STATA, Matlab, Microsoft Office and NVivo.

To use a Statistical Workstation from a managed computer:

1. Run the program VMware Horizon Client

• Click on the windows icon on your keyboard
• Type VMware Horizon Client
• Click on the VMware Desktop app icon

2. Click on the Statistical Workstations icon

To use a Statistical Workstation from an unmanaged computer:

1. ​Login to the Statistical Workstation: Open a browser (FireFox, Chrome) and go to this URL:

                      https://desktop.isenberg.umass.edu

2. Click on the Statistical Workstations​ icon

To access personal files while using a Statistical Workstation on an unmanaged computer, upload the files to your UMass Box account before logging into the Statistical Workstation.
After you log into the Statistical workstation, access your box account via a browser within the Statistical workstation.

1. Download and install the Pulse Secure VPN software using your UMass NetID and password via this link
2. Open the Pulse Secure software
3. Click on the plus (+) sign to add a new connection.  

Name: UMass VPN
Server URL: sslvpn.umass.edu/isenberg

4. Click Add
5. Click Connect next to the connection named UMass VPN.  
6. Choose the Isenberg_Employee Realm. You will be prompted again for your UMass credentials.
7. Once you are connected, minimize the Pulse Secure screen.

Qualtrics is survey software used by the Isenberg School.  To get a UMass Isenberg Qualtrics account:

1. If you are an Isenberg faculty/staff/PhD or MBA student, contact TSS and ask for a Qualtrics Access Code.  
   • If you are an undergraduate student, your will receive instructions from your professor.
2. Go to the UMass Qualtrics login page
3. Click “Please click here to create an account”
4. Fill in the requested information. Use the Access Code you received from TSS.
5. You will get an email from Qualtrics asking to verify your account.  

Please fill out a form to request a Lecture Capture through Echo360.

Form for an on-campus or online class:

https://umassamherst.qualtrics.com/SE/?SID=SV_da39oXqXGC6cPGJ

Form for a one-time event:

https://umass.qualtrics.com/jfe/form/SV_9XYEzOdRfutjQHj

You will be notified by email when your Capture has been scheduled. 

Box is cloud-based storage that is an acceptable storage option for FERPA information. Review the UMass Acceptable Data Storage page.

Set up Box Sync

1. Acknowledge your sync request by going to this page. Login and check the acknowledgement box.

2. Log into Box http://umass.app.box.com/

3. Click on your name in the upper right, Account Settings, Mobile & Sync, and select Box Sync. You will need to call TSS (5-5586) for permissions to complete the installation.

More information about Box.

To log into Google Apps go to apps.umass.edu and use your Net ID and password.

All faculty and staff have a Google account associated with their UMass identity.  Apps at UMass Amherst is Google's suite of collaboration tools customized especially for our campus. Documents There are several kinds of Google documents: Docs (similar to Microsoft Word), Sheets (similar to Microsoft Excel), Slides (similar to Microsoft PowerPoint), Drawings, and Forms. Once you've created your document, you can share it with others. Collaborators can then edit the same document at the same time—you'll always have the most up-to-date version at your fingertips.

Once you are logged in will see your Google Apps calendar.

• Click on the box made up of little squares next to your name in the upper right.
• Select the feature you would like to use:  Drive, Docs, Sheets, Slides, etc.

View lab calendar for computer labs G8, G20, G22, G23, G27, N125 

Fill in a Room Request form, found at the bottom of the Isenberg home page, to book a computer lab.

Eduroam is the secure wireless access for the UMass campus.It is an encrypted, world-wide roaming access service developed for the international research and education community.  In order to connect to Eduroam, you will need to download and install software called XpressConnect on your self-managed computer or device. You will only have to set this up once, and you will automatically connect to wireless when you are on campus.  Other campuses are also using Eduroam, so you might be able to connect to their wireless networks when you are visiting other schools.

Once the software has been installed, you will be prompted for your username. For the username, use NetID@umass.edu. For instance:

jsmith@umass.edu

Do not run the XpressConnect software on your managed Isenberg computer. If you have problems logging into Eduroam, try adding @umass.edu to your NetID. If that doesn't work, contact TSS.

Contact Lynda Vassallo in Room 228.  Please return your old ink cartridge for recycling.