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Misun "Sunny" Kim


BA in Hospitality and Restaurant Management, Sookmyung Women’s University, South Korea, 2014
BA in International Hospitality Management (Joint Degree), Le Cordon Bleu, South Korea, 2014
MS in Hospitality Management, Kansas State University, 2020

Professional Experience

Assistant Manager, Lacy’s Fresh Fare and Catering, Kansas, U.S., 2018-2020
Food and Beverage Shift Leader, Wataya Besso Ryokan, Japan, 2017
Project/District Manager, E-Land Group. Food Service Unit, Korea, 2014-Nov. 2017
Undergraduate Research Assistant, Korea, 2013

Recent Honors / Awards

Isenberg Outstanding Doctoral Student Research Award, 2023
Best Poster Award, International Council on Hotel, Restaurant, and Institutional Education Conference, 2023
Best Paper Award, 92nd TOSOK International Tourism Conference, 2022
Finalist, Best Paper Award, 27th Annual Graduate Student Research Conference in Hospitality and Tourism, 2022

Research Interests

Employee Well-Being
Technology Mediation
Employee-Customer Interaction

Teaching Interests

Human Resource Management
Service Marketing
Food & Beverage Management

Selected Publications

Kim, M. S., Baker, M. A., Ma, E. (2023). From customers' fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective. Tourism Management, 96, 104695.

Kim, M. S., Baker, M. A. (2023). From surviving to co-creating: The effects of the reshaped physical and social servicescape on customer citizenship behavior. The Service Industries Journal, 1-26.

Kim, M. S., Ma, E, Wang, L. (2023). Work-family supportive benefits, programs, and policies and employee well-being: Implications for the hospitality industry. International Journal of Hospitality Management, 108, 103356.

Kim, M. S., Jang, J. (2022). You know me and I know you: The effects of customer empathy and server disclosure on customer citizenship behavior in a restaurant context. Journal of Service Theory and Practice, 33(1), 23-45.

Ma, E., Kim, M. S., Yang, W., Wu, L., & Xu, S. T. (2022). On the bright side of motherhood—A mixed method inquiry. Annals of Tourism Research, 92, 103350.

Kim, M. S., & Jang, J. (2022). The effect of physical environment of the employee break room on psychological well-being through work engagement in the hospitality industry, Journal of Human Resources in Hospitality and Tourism, 21(2), 175-196.

Kim, M., & Jang, J. (2022). The impact of employees’ perceived customer citizenship behaviors on organizational citizenship behaviors: The mediating roles of employee customer-orientation attitude, International Journal of Hospitality & Tourism Administration, 1-26.

Ma, E., Bao, Y., Huang, L., Wang, D., & Kim, M. S. (2021). When a robot makes your dinner: A comparative analysis of product level and customer experience between U.S. And Chinese robotic restaurants. Cornell Hospitality Quarterly, 19389655211052286.

Ma, E., Wang, S., Wang, D., Liu, A., & Kim, M. S. (2021). When the boundary between work and life is blurred—An investigation into P2P accommodation hosts’ work-life integration and consequences. International Journal of Hospitality Management, 99, 103074.

Ma, E., Zhang, Y., Xu, F., Wang, D., & Kim, M. S. (2021). Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs, Tourism Management, 87, 104356.