Misun "Sunny" Kim
Education
Professional Experience
Recent Honors / Awards
Research Interests
Teaching Interests
Selected Publications
Kim, M. S., Baker, M. A., Ma, E. (2023). From customers' fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective. Tourism Management, 96, 104695.
Kim, M. S., Baker, M. A. (2023). From surviving to co-creating: The effects of the reshaped physical and social servicescape on customer citizenship behavior. The Service Industries Journal, 1-26.
Kim, M. S., Ma, E, Wang, L. (2023). Work-family supportive benefits, programs, and policies and employee well-being: Implications for the hospitality industry. International Journal of Hospitality Management, 108, 103356.
Kim, M. S., Jang, J. (2022). You know me and I know you: The effects of customer empathy and server disclosure on customer citizenship behavior in a restaurant context. Journal of Service Theory and Practice, 33(1), 23-45.
Ma, E., Kim, M. S., Yang, W., Wu, L., & Xu, S. T. (2022). On the bright side of motherhood—A mixed method inquiry. Annals of Tourism Research, 92, 103350.
Kim, M. S., & Jang, J. (2022). The effect of physical environment of the employee break room on psychological well-being through work engagement in the hospitality industry, Journal of Human Resources in Hospitality and Tourism, 21(2), 175-196.
Kim, M., & Jang, J. (2022). The impact of employees’ perceived customer citizenship behaviors on organizational citizenship behaviors: The mediating roles of employee customer-orientation attitude, International Journal of Hospitality & Tourism Administration, 1-26.
Ma, E., Bao, Y., Huang, L., Wang, D., & Kim, M. S. (2021). When a robot makes your dinner: A comparative analysis of product level and customer experience between U.S. And Chinese robotic restaurants. Cornell Hospitality Quarterly, 19389655211052286.
Ma, E., Wang, S., Wang, D., Liu, A., & Kim, M. S. (2021). When the boundary between work and life is blurred—An investigation into P2P accommodation hosts’ work-life integration and consequences. International Journal of Hospitality Management, 99, 103074.
Ma, E., Zhang, Y., Xu, F., Wang, D., & Kim, M. S. (2021). Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs, Tourism Management, 87, 104356.