Melissa Baker
Department Chair
Education
Professional Experience
Academic Appointments
Recent Honors / Awards
Research Interests
Teaching Interests
Selected Publications
Kim, K., Baker, M. A. (2020). Paying it forward: The influence of other customer recovery on future co-creation. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2020.03.015(Management: A Level)
Baker, M. A., Kim, K. (2020). Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life. International Journal of Hospitality Management, 87, 102503.(Hospitality: A Level)
Legendre, T. S., Baker, M. A. (2020). The influence of consumer knowledge and trust on risk-benefit perceptions of edible insects. Journal of Hospitality and Tourism Research. (Hospitality: A Level)
Legendre, T. S., Baker, M. A., Warnick, R., Assaf, A. (2020). Worldview based hospitality brand support: Belief in a just world theory. International Journal of Contemporary Hospitality Management 32(3), 1089- 1107.(Hospitality: A Level)
Kim, K., Baker, M. A. (2019). The customer isn’t always right: The implications of illegitimate complaints. Cornell Hospitality Quarterly https://doi.org/10.1177/1938965519889288LEAD ARTICLE.(Hospitality: A Level)