Yi (Zoe) Zou

Assistant Professor Operations & Information Management

Office: Isenberg N396

Tel: 413.545.5625

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Academic Background

Education

PhD in Management, Smith School of Business, Queen's University, Canada

Masters in Electronic Commerce, Dalhousie University, Canada

BS in Computer Science and Technology, University of Shanghai for Science & Technology

Academic Appointments

Assistant Professor of OIM, UMass Amherst, 2017-Present

Research Interests

Human-Computer Interaction
Online Communities of Practice
Social Media
Green IS

Teaching Interests

Business Intelligence and Analytics
Database Management
Applied Data Mining Methods

Selected Publications

Zou, Y., (2015) A Relational View of Individual Participation in Online Communities of Practice: An Integrative Literature Review, International Conference on Information Systems (ICIS), Accepted in the Divisional Proceedings, Fort Worth, TX, USA.

Zou, Y., (2014) When Do Online User-Generated Reviews Really Matter? A Self-Validation Analysis, Pacific Asia Conference on Information Systems (PACIS), Accepted in the Divisional Proceedings, Cheng Du, China.

Zou, Y., Webster, J. (2014) Information Overload in Using Content Management Systems: Causes and Consequences, Pacific Asia Conference on Information Systems (PACIS), Accepted in the Divisional Proceedings, Cheng Du, China.

Levallet, N., Zou, Y., (2012). An Integrative View of Agile ISD Approach and Principles, Administrative Sciences Association of Canada 2012 Conference, Accepted in the Divisional Proceeding, St John’s, Canada.

Zou, Y., (2011). Literature Review: The Role of Habit in IS Post-Adoption. Administrative Sciences Association of Canada 2011 Conference, Accepted in Divisional Proceeding, Montreal, Canada.