Emily (Jintao) Ma
Recent Honors / Awards
- Lodging Operations Management
- Organizational Behavior
- Human Resource Management
- Marketing in Hospitality and Tourism
Hsiao, A., Ma, E., Reid, S., & Lloyd, K. (2020). Organizational Ethnic Diversity’s Influence on Hotel Employees’ Satisfaction, Commitment, and Turnover Intention: Gender’s Moderating. Journal of Hospitality and Tourism Research, 44 (1), 76-108.(Isenberg A; SSCI; ABDC: A).
Hsiao, A., Ma, E., Reid, S., & Iloyd, K. (Accept Summer 2019). Getting them to ‘stay’; Gendered influences on organisational diversity, on job satisfaction, commitment and turnover intention. Journal of Hospitality and Tourism Research. (Isenberg A; SSCI).
Ma, E., Qu, H., Wei, X, & Hsiao, A. (2018). Conceptualization and Operationalization of an Altruistic and Egoistic Continuum of OCB Motivations. Journal of Hospitality and Tourism Research, 42 (5), 740-771. (Isenberg A & SSCI)
Ma, E., Qu, H., & Wilson, M. (2016). The Affective and Dispositional Consequences of Organizational behavior: A Cross-cultural Study. Journal of Hospitality and Tourism Research. 40 (4), 399-431. (Isenberg A; SSCI).
Ma, E., Qu, H., Wilson, M. & Eastman, K. (2013). Modeling OCB for Hotels: Don’t Forget the Customer! Cornell Hospitality Quarterly, 54 (3), 308-317.(Isenberg A; SSCI).
Ma, E., & Qu, H. (2011). Social Exchanges as Motivators of Hotel Employees' Organizational Citizenship Behavior: The Proposition and Application of a New Three-Dimensional Framework. International Journal of Hospitality Management, 30 (3), 680-688. (Isenberg A; SSCI).