Computer Services Accounts

 
  • Once matriculated/officially admitted into the program, you will be provided with both UMass Amherst email (UMail) and SPIRE accounts and receive UMassOnline access to log-on to your classes.
  • The username for these three platforms will be the same; known as your NetID. The Office of Information Technology/OIT will send new students your NetID, SPIRE ID and temporary password in two separate emails. The first email includes your NetID and SPIRE ID.  The SPIRE ID is your permanent UMA identification number.  The second email includes your temporary password, which will be the same password for your SPIRE and UMail accounts. 
  • YOU MUST activate these accounts.  Go to SPIRE, click 'Activate Your Account' on the right side of the screen.

 

 

You may receive emails from amherstsupport@umassonline.net, regoff@contined.umass.edu and support@umassonline.net, you will receive emails from onlinebba@isenberg.umass.edu and tmfuller@isenberg.umass.edu. 

Please ensure that these addresses are not spam-blocked, so that you receive important information.

 

HELP DESK SUPPORT

Depending on the nature of questions or problems, there are offices available to quickly address your needs.

  • UMail and SPIRE accounts - the OIT Help Desk is available to address access and technical issues; please visit anytime at or call 413-545-9400 during normal business hours generally Monday-Friday, 8:30-5:00 EST.
  • Online class - for help concerning access and technical issues contact the help desk amherstsupport@umassonline.net or call 888-300-6407, 24 hours a day. Note - the online helpdesk CANNOT help you if you are not already enrolled in your class  
  • Registration Information - for help in ascertaining your enrollment status, if you do not see the courses you registered for on your class schedule in SPIRE; contact the Continuing & Professional Education Registration & Records Office regoff@contined.umass.edu or 413.545-3653 during normal business hours generally Monday-Friday, 8:30-5:00 EST.  
  • Billing/payment information - for assistance with financial obligations contact the Bursar's Office CPE representative busoff@contined.umass.edu or 413.545.0337 during normal business hours generally Monday-Friday, 8:30-5:00 EST.