Focuses on the formal aspects of organization, structure, and design, and the relationship of these topics to such factors as technology, size, complexity, and environmental influences. Also, power, conflict, and politics within the context of formal organizations. (MANAGMNT 330 is a micro approach, focusing on individual and small groups; MANAGMNT 331 is a macro approach focusing on groups and organizations as a system in an environment.) Prerequisite: MANAGMNT 301. This 3 credit course is listed as MANAGMNT 331.
Concentration on the federal income taxation of corporations, partnerships, estates and trusts, gifts and estate taxes. Prerequisite: ACCOUNTG 371 and ACCOUNTG 321 or SCH-MGMT 521 or equivalents.
An in-depth look at a variety of advanced operations management topics covered in FOMGT 347, 348 and 354. Course content changes by semester. See instructor for current semester's topic(s). This 3 credit course is listed as OIM 460.
First part of course: conceptual in nature. Topics include nature of attest function, ethical and legal relationships of audits and types of audit reports. Second part: technical aspects of auditing including study and evaluation of internal control. Final part: statistical sampling and auditing in a computer environment. Prerequisite: SCH-MGMT 522 or ACCOUNTG 321. This 3 credit course is listed as SCH-MGMT 541.
Introduction to wines, beers, and spirits. The identification of various types of beverages; their origin, production, and availability. Emphasis on the buying, pricing, control, storage, promotion, and selling of beverages in the hospitality industry. All students must be 21 years of age by the first day of class in order to participate. Proof of age will be required on the first day of class. This 3 credit course is listed as HT-MGT 356.
The social, political, technological, and ethical issues confronting contemporary managers and the modern corporation including business-government relations and corporate social responsibilities. This 3 credit course is listed as MANAGMNT 365.
Examines information systems from the perspective of the documents, processes, and controls that are needed to satisfy information requirements for financial statements, as well as the needs of decision makers within the firm. Manual systems introduced and transferred to various computer-based options. Prerequisite: SCH-MGMT 210 or OIM 210. This 3 credit course is listed as ACCOUNTG 311.
Introduction to the uses, limitations, and shortcomings of various short-term and long-term forecasting techniques. Problems selected from accounting, finance, management and marketing. Prerequisite: upper-level Isenberg School of Management standing. This 3 credit course is listed as OIM 322.
This course provides an introduction to Business Intelligence, including the processes, methodologies, infrastructure, and current practices used to transform business data into useful information and support business decision-making. Business Intelligence requires foundation knowledge in data storage and retrieval, thus this course will review logical data models for both database management systems and data warehouses. Students will learn to extract and manipulate data from these systems and assess security-related issues. Data mining, visualization, and statistical analysis along with reporting options such as management dashboards and balanced scorecards will be covered. Technologies utilized in the course include SAP Business Warehouse and Crystal Reports. This 3 credit course is listed as SCH-MGMT 453.
Overview of law and legal systems; attention to legal aspects of management problems. This 3 credit course is listed as MANAGMNT 260.
This course is designed to be highly integrative in that students use knowledge and tools from all functional areas of business to develop a "whole organization" perspective. In addition, they integrate by examining these functions within the context of business and societal environments, such as the competitive, political/legal, socio-cultural, technological, and economic. Furthermore, they integrate and further develop general education knowledge and skills, such as written and oral communications in each course assignment. Finally, the course includes a highly sophisticated online Capstone Simulation "game" whereby students (in teams of four) put their knowledge and skills obtained in all UMass courses and even life experiences into practice by operating a company over an 8-year period and competing with other firms (other teams of students). Students conduct professional business meetings, make professional presentations, and prepare strategic plans for their "simulated" companies. Satisfies the Integrative Experience requirement for BBA majors. This 3 credit course is listed as SCH-MGMT 494BI.
Computer simulation presented for carrying out trial-and-error experiments on computer approximations of real, management systems. The goal is to 1) validate a new idea quickly, 2) diagnose potential product design problems, 3) optimize performance of complex systems, and 4) learn about something complex. The Arena environment, based on the SIMAN language, used to build models and video game-like animations. This 3 credit course is listed as OIM 321.
This course exposes students to how core business concepts are implemented in real-world organizational settings. Key business processes covered include procurement (materials management), fulfillment (sales), and production (manufacturing). The class meets in a computer lab and enables hands-on experience, with instructor guidance, to the ERP solution from SAP, the world's largest business software company. Using the system's core modules and data warehouse, students will gain insight into online transaction processing (OLTP) and online analytical processing (OLAP). A detailed case study with supporting data and structured in-class exercises will prepare students for the SAP graded assignments. Students may download the SAP web-based client to their personal computers. This 3 credit course is listed as SCH-MGMT 452.
Examines the history and development of gaming, casino operations including slots, table games, sports and Internet betting, credit and casino accounting, casino hotels and casino foodservice, and the marketing of the core gaming products. A central focus will be on current trends as well as the primary management and financial elements unique to operating a casino. Prerequisite: HT-MGT 100. This 3 credit course is listed as HT-MGT 317.
In-depth examination of the various methods used to design, operate and protect casino slots and table games. Review computer-based games, blackjack, craps, roulette, baccarat and poker, including examining possible ways that cheating can occur. Methods of detection and various internal controls used by the casino will be explored. This 3 credit course is listed as HT-MGT 318.
Analysis and evaluation of food and beverage systems in catering operations. Emphasis on planning, coordinating and improving operations. Opportunities to plan and organize large on-and-off-campus activities. Prerequisite: HT-MGT 355. This 3 credit course is listed as HT-MGT 457.
Exposure to club management enterprises that provide member services and resources. Includes the methods and issues of management of private country clubs, city clubs and unique membership clubs. Prerequisite: HT-MGT 100. This 3 credit course is listed as HT-MGT 336.
Analysis of the nature and functions of contracts in law, including their uses in merchandising, intellectual property, secured transactions, and employment relationships. This 3 credit course is listed as MANAGMNT 361.
The use of personnel selling in the hospitality and tourism context. Specific attention is given to the meetings and convention markets for hotels and other lodging facilities. The emphasis is on improving students' interpersonal communication skills and implementing the use of industry software. Prerequisite: MARKETNG 301. This 3 credit course is listed as HT-MGT 332.
The time value of money; valuation of financial securities; allocating capital; an introduction to risk and risky decision making; the financing decision of the firm; financial statement and working capital management; more special topics include mergers and acquisitions, and international finance. Prerequisite: ACCOUNTG 221. This 3 credit course is listed as FINANCE 301.
Focus on the use of cost accounting information to help planning and control activities in a business enterprise. Topics include methods for determining the costs of products and services (includes job order, process, standard and activity based cost systems), for assessing product and project profitability, and for budgeting and monitoring costs and profits. Emphasis on usefulness and limitations of cost accounting information. Prerequisite: ACCOUNTG 222. This 3 credit course is listed as ACCOUNTG 331.
A broad survey of legal problems encountered in business transactions; emphasis on implications to accountants and auditors. Prerequisite: MANAGMNT 260. This course is listed as SCH-MGMT583.
Selected case studies, management simulations, and journal readings in commercial and non-commercial segments of the food service industry. Develops systemic and team-based decision-making skills for solving management and operations problems. Prerequisites: HT-MGT 355. Integrative Experience requirement option. This 3 credit course is listed as HT-MGT 455.
The use of economic analysis to analyze issues related to the sport industry. Topics include ticket pricing strategies, monopolization, players' labor markets, revenue-sharing, salary caps, competitive balance, and the subsidization of stadiums.
This 3 credit course is listed as SPORTMGT 485.
Descriptive statistics, elements of probability theory, and basic ideas of statistical inference. Topics include frequency distributions, measures of central tendency and dispersion, commonly occurring distributions (binomial, normal, etc.), estimation, and testing of hypotheses. Prerequisite: high school algebra. This3 credit course is listed as STATISTC 111.
An introduction to the entertainment industry for those students looking to pursue a career in the field of entertainment. Aim is to provide students with a basic understanding of the business of entertainment, focusing on the following segments: Film, Television, Radio, Theatre, Music, Travel/Tourism, and Sports. While the primary focus of the course is on the entertainment industry and how it relates to hospitality and tourism, students will also gain the tools to effectively manage and lead, organize, and market within the industry segments. Additional topics covered will include artist management, concert tour productions, publicity, contracts, branding, merchandising, trends and the internet. The course will also expose students to the social, economic and financial characteristics of the industry
Overview of entrepreneurship through case studies and readings. Analysis of risks and rewards of a business opportunity, the obstacles to be overcome in starting and managing a new venture, and the skills and resources required for success. This 3 credit course is listed as MANAGMNT 492E.
Problems in resource allocation, health research, adoption of technology, and related issues in the context of basic ethical principles. Group discussion emphasized. This 3 credit course is listed as PUBHLTH 525.
Introduction to the many functions of planning a meeting or event. Emphasis on project scheduling and planning an actual event including its inception, site selection, contract negotiations, selecting suppliers, obtaining sponsorships, and budgeting. This 3 credit course is listed as HT-MGT 334.
Federal income tax law; emphasis on individual returns. Topics include determination of income, exemptions, deductions, and credits. Problems and tax cases involving the use of tax forms. Prerequisite: ACCOUNTG 221. This 3 credit course is listed as ACCOUNTG 371.
Application of financial models in the business environment. The use of computer-based spreadsheet and simulation packages in business analysis. Prerequisite: FINOPMGT/FINANCE 301. This 3 credit course is listed as FINANCE 304.
Continuation of ACCOUNTG 221. Conceptual framework for accounting for a firm's reported assets. The nature of assets, their recognition, measurement, and disclosure. Motivations of management in choosing among acceptable accounting alternatives in each of these areas examined, along with the economic consequences of such choices. Prerequisite: ACCOUNTG 221. This 3 credit course is listed as ACCOUNTG 321.
Continuation of ACCOUNTG 321. Conceptual framework for accounting for a firm's reported liabilities. The nature of liabilities, their recognition, measurement, and disclosure. Motivation of management in choosing among acceptable accounting alternatives in each of these areas, and the economic choices of such consequences. Prerequisite: ACCOUNTG 321. (Those who did not receive at least C should seriously consider taking that course over, prior to enrollment in ACCOUNTG 322.) This 3 credit course is listed as ACCOUNTG 322.
The third course in the financial accounting sequence, providing a conceptual framework for accounting for the combination of firms into a single economic entity. Topics include business combination consolidation problems, and accounting for international operations by examining translation of foreign currency financial statements and accounting for foreign currency transactions. Also examines fund and not-for-profit accounting. Prerequisite: SCH-MGMT 322 or equivalent. This course is listed as SCH-MGMT 523.
Basic principles of food fabrication and production. Topics include culinary terminology, product identification, quality standards, nutritional cooking, theory and application of food preparation techniques. This 3 credit course is listed as HT-MGT 150 .
Management of both commercial and institutional food service operations. Includes: management by menu concept, site selection process, functional cycle of control (purchasing, receiving, storing, and issuing), production forecast and scheduling. Development of operational and financial food and beverage cost controls, including menu pricing, budgeting, and internal/external sales analyses. Prerequisite: HT-MGT 100. This 3 credit course is listed as HT-MGT 350.
Examines current threats to the sustainability of the global economy, the environmental and social impacts of current business practices, and how both governmental regulations and for profit business initiatives are needed to address these issues. This 3 credit course is listed as MANAGMNT 366.
Introduction to marketing; survey of topics relevant to comprehensive study of marketing. Emphasis on describing the marketing process and on stressing the implications of these activities for society. This 3 credit course is listed as MARKETNG 301.
An examination of the external casino environment including the social, psychological, cultural, legal and economic issues of gaming. Empirical studies and current articles are used to supplement class readings. Prerequisite: HT-MGT 100. This 3 credit course is listed as HT-MGT 419.
Recent advances in the areas of productivity and quality improvement. Specific topics include all or some of: ISO 9000, Total Quality Management, Lean Thinking, Materials Requirements Planning (MRP), and miscellaneous techniques from Just-in-Time. If time permits, topics from one or more of the American Production and Inventory Control Society's (APICS) certification exams for the CPIM (the Operations Management counterpart to the CPA in accounting). Includes team field project at a local company. This 3 credit course is listed as OIM 420.
A view of American history from (1840-2004) through the eyes of our national pastime including 1. Labor battles between owners and players, 2. Famous Managers and Commissioner, 3. Legendary players and their accomplishments, 4. Struggles of minorities, women and immigrants, 5. Legislature and judicial involvement in baseball and 6. Steroid era.
This 4 credit course is listed as SPORTMGT 294B.
Law as applied to hotel, food service establishments, and the travel industry; bailments, contracts, torts, regulations, insurance, and sanitation. This 3 credit course is listed as HT-MGT 320.
The use of accounting data for decision making in hospitality industries, including ratio analysis, costing, profit analysis, and seasonal forecasting. Prerequisite: ACCOUNTG 221. This 3 credit course is listed as HT-MGT 370.
Application of marketing fundamentals and techniques to the hospitality and tourism industries. Specific emphasis is given to using the marketing mix to develop effective marketing programs within the constraints of the external environment. Prerequisite: MARKETNG 301. This 3 credit course is listed as HT-MGT 382.
Human resource management in food service, hotels, and the travel industry. Functions of leadership motivation, job design, recruitment, wage and salary administration, performance appraisal. Training in health and safety. This 3 credit course is listed as HT-MGT 260.
Practices and systems utilized in the operational management of the front office, reservations, uniform service, and housekeeping areas within a hotel. Prerequisite: HT-MGT 100. This 3 credit course is listed as HT-MGT 240.
Theory and practice of human resource management. Topics include: recruitment and hiring, training and development, compensation, motivation, and employee services. Current issues in equal employment opportunity. This 3 credit course is listed as MANAGMNT 314.
Provides an introduction to project management, focusing on the integration of business operations and information management, and techniques to effectively manage the implementation of such projects. This 3 credit course is listed as SCH-MGMT 451.
Examines issues associated with the globalization of business. Topics include international business and multinational strategy, major influences in developing accounting standards, comparative accounting practices, harmonization of international accounting standards, consolidated financial statements involving foreign subsidiaries, financial statement analysis involving foreign companies, and management, auditing, and tax issues in a global environment. Prerequisite: Accountg 321 or 521 and 322 or 522 or equivalent. This 3 credit course is listed as SCH-MGMT 582.
The cultural, economic, social, legal, political, or organizational forces that influence multinational marketing operations. Prerequisites: MARKETNG 301. This 3 credit course is listed as MARKETNG 437.
Explores the internet's impact on the marketing discipline and the effective use of this technology; the internet's effect on marketing strategy, consumer behavior, advertising, retailing, and distribution. Prerequisites: MARKETNG 301. This 3 credit course is listed as MARKETNG 455.
Scope, components, development and future of the hospitality industry. Background on industry structure; overview of specialized areas relating to the management of food service, lodging, and travel operations. This 3 credit course is listed as HT-MGT 100.
Examines information technology from a business enterprise perspective. Topics include: the components and development of business information technology systems, their use in enhancing and facilitating management practices and decision making and their impact on management decisions. This 3 credit course is listed as OIM 210.
The objectives are (1) to explain how and why the world’s countries differ; (2) to analyze the economics and politics of international trade and investment; (3) to understand the functions and form of the global monetary system; and (4) to examine the strategies and structures of international businesses. This 3 credit course is listed as SCH-MGMT 391A.
An introduction to operations management in manufacturing and service industries. Emphasis on learning the basic principles, using MS EXCEL required to organize and manage service and manufacturing organizations. Topics may include improved facility layout, project management, supply-chain management, Just-in-Time systems, inventory management, scheduling and work force management. Discussions of real world applications frequently used to demonstrate concepts. Prerequisite: STATISTC 240, RES-ECON 211 or 212. This 3 credit course is listed as OIM 301.
An introduction to operations management in manufacturing and service industries. Emphasis on learning the basic principles, using MS EXCEL, required to organize and manage service and manufacturing organizations. Topics may include improved facility layout, project management, supply-chain management, Just-in-Time systems, inventory management, scheduling, and work force management. Discussions of real world applications frequently used to demonstrate concepts. This 3 credit course is listed as OIM 301.
Preparation and uses of financial statements of business enterprises; the accounting process of recording, classifying, and interpreting business transactions. Conceptual problems analyzed include accounting for inventories, depreciation, and capital stock. This 3 credit course is listed as ACCOUNTG 221.
Continuation of ACCOUNTG 221. Managerial accounting focusing on accounting information used by managers to help planning and control activities in business enterprises. Topics include methods for determining the costs of products and services, for assessing product and project profitability, and for budgeting and monitoring costs and profits. Prerequisite: ACCOUNTG 221. This 3 credit course is listed as ACCOUNTG 222.
Overview of law and legal systems; attention to legal aspects of management problems. This 3 credit course is listed as MANAGMNT 260.
The most frequently used methods in modeling and analyzing business and economic problems. The process of abstracting and model building, and the role of various types of models in description and decision making. This 3 credit class is listed as OIM 310.
Alternative types of investments, methods of investment analysis considering both return and risk of individual and portfolios of investments, functioning of markets for investment goods. Prerequisite: FINANCE 301. This 3 credit course is listed as FINANCE 305.
The economic functions and consequences of agency, partnerships, and corporations. Prerequisite: MANAGMNT 260. This 3 credit course is listed as MANAGMNT 362.
Designed for students in the Online Bachelor of Business Administration Program only. Focus on acquisition and practice of thinking, writing, and speaking skills necessary for effective performance in business environments. Prerequisite: ENGLWRIT 112 or 113; Jr or Sr. standing ISOM students only. This 3 credit course is listed as SCH-MGMT 310.
Introduces primary and secondary data collection and analysis as a means to assess consumer behavior and develop effective marketing strategies; incorporates the use of technology in data collection and analysis. Prerequisites: MARKETNG 301; STATISTC 140 or 141 or RES-ECON 211 or 212. This 3 credit course is listed as MARKETNG 412.
Analysis of factors affecting food production and service in the food service industry emphasizing adherence to food quality and service. Evaluation of food products and commercial equipment. Planning and coordinating food production activities. This 3 credit course is listed as HT-MGT 355.
Planning and programming large-scale special events and conferences. Developing goals, objectives, and evaluating techniques related to these events. This 3 credit course is listed as HT-MGT 337.
Overview of entrepreneurship through case studies and readings. Analysis of risks and rewards of a business opportunity, the obstacles to be overcome in starting and managing a new venture, and the skills and resources required for success. This 3 credit course is listed as MANAGMNT 341.
Individual, interpersonal, and group behavior in an organizational context. Encourage a broadened awareness of one's own and others' behavior in managerial roles, while improving managerial skills. Prerequisite: MANAGMNT 301. This 3 credit course is listed as MANAGMNT 330.
An overview of leadership theory, including definitions and assumptions, historical and contemporary theories, ethical dimensions, and the use of authority and power. Current issues and applications including leadership in the new millennium, cultural and gender-based perspectives, groups and teams, the changing global environment, and alternative approaches. Cases and examples will be used throughout, and students are encouraged to develop their own definition and approach to leadership. Prerequisite: MANAGMNT 301. This 3 credit course is listed as MANAGMNT 397F.
The HTM Work Experience requires 400 hours of industry experience plus the submission of a Work Experience Report. This requirement may be met by working for a single employer or multiple employers with hours totaling at least 400, then submission of a reflection paper is required. This 1 credit course can be found under HT-MGT 298W.
Overview of organizational behavior, operations management, and strategy/entrepreneurship. Topics include: Behavioral background of formal organizational life, organizational design, integrating factors in collective behavior, organizational change, systems analysis, techniques of decision making and control, the organization and its environment, and the nature of management theory. Topics grouped in modules of organizational behavior, operations management, and strategy/entrepreneurship. Prerequisite: junior standing. This 3 credit course is listed as MANAGMNT 301.
Examination and analysis of factors pertinent to effective product-related decisions by marketing managers; emphasis on development of new products; management of existing product lines; product deletions, and organizational approaches to product management. Prerequisites: MARKETNG 301. This 3 credit course is listed as MARKETNG 421.
Professional ethics is examined from multiple perspectives such as the relevance of political and economic systems and the cultures of organizations and professions. Further, the significance of critical thinking and psychological influences (e.g., self-esteem) is examined. This 3 credit course is listed as SCH-MGMT 350.
Quality control concepts including: fundamental computer and statistical concepts: Statistical Process Control (SPC) using control charts; methods for quality improvement; acceptance sampling; industrial experimentation and reliability. This 3 credit course is listed as OIM 320.
The role of marketing management in determining the place of personal selling and distribution in the marketing mix. The role of the sales manager in supervising the functions of recruiting, hiring, organizing and controlling the sales force. Various types of selling; emphasis on managerial functions. Discussion also includes the roles and functions of channel members. Prerequisites: MARKETNG 301. This 3 credit course is listed as MARKETNG 425.
Social entrepreneurship is the process of identifying, starting, and leading mission-driven business ventures in both the nonprofit and for-profit sectors. This course is designed to illustrate how entrepreneurial thinking and sound management practice can promote and achieve social change. Topics focus on how core entrepreneurial skills — opportunity recognition, resource mobilization, and organization building — can be leveraged to address social needs. Students will explore this dynamic and growing area of management . This 3 credit course is listed as MANAGEMNT 491B.
A study of basic marketing concepts with applications to sport organizations, both amateur and professional. Topics include promotions and public relations, sport consumer behavior, strategic market planning, marketing information management, marketing communications, and sponsorship. Prerequisite: MARKETNG 301. This 3 credit course is listed as SPORTMGT 321.
Integrative course in the diagnosis, analysis and resolution of complex hotel business situations, emphasizing practical problem solving skills and strategic management. Includes case analysis and computer simulations. Prerequisite: HT-MGT 240. Integrative Experience requirement option. This 3 credit course is listed as HT-MGT 444.
Integrated supply chain constitutes a core firm competency, spanning most business functions required to deliver products and services to consumers at the right time, in the right amounts, at attractive prices, and with satisfactory quality characteristics. Advances in information technology facilitate continued improvement in supply chain infrastructure and operations efficiency. This course will introduce fundamental concepts in supply chain management along with basic quantitative tools to model, optimize, and analyze strategic, tactical, and operational decisions that arise in supply chains. This 3 credit course is listed as OIM 412.
Examines current threats to the sustainability of the global economy, the environmental and social impacts of current business practices, and how both governmental regulations and for profit business initiatives are needed to address these issues. This 3 credit course is listed as MANAGMNT 491E.
The systems analyst function: that interface between the users of the information system and the computer personnel. Systems theory and data base concepts; emphasis on the systems design, systems evaluation, anti-justification. Prerequisite: SCH-MGMT 210 or OIM 210. This 3 credit course is listed as ACCOUNTG 312.
This course is primarily for students who want to intensively move along the path of becoming expert in effectively leveraging social media in marketing; although, certainly, the skills learned in this course can be applied in other areas. We’ll explore the use of well-established social media tools, such as Twitter, Facebook, LinkedIn, YouTube, Google+, as well as emerging tools, such as Pinterest. In addition, we’ll study important topics, mechanisms and contexts, such as blogging, auto-analytics, inbound marketing, privacy (e.g., do not track), authenticity, return on investment (ROI), mobile, customer service, branding, promotion, etc.. This 3 credit course is listed as MARKETNG 491F.
Social, economic, and environmental dimensions of tourism. Selected problems in travel and tourism including psychological, sociocultural and economic impacts. This course satisfies the Integrative Experience requirement option. This 3 credit course is listed as HT-MGT 433.
Current Student: someone who has matriculated into a UMass Amherst degree program.
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