Prof. Shirley Shmerling

Shirley Shmerling

Senior Lecturer

Telephone: 413-577-0917


Office: Isenberg 332

Web Site


View CV (pdf)




Ph.D., University of MA, Amherst, 1994
M.S., Israel Institute of Technology, 1987
B.S., Israel Institute of Technology, 1985

Research/Teaching Interests:

Management & Governance of Information Systems, Strategic Management of Innovation & Technology, Mobile & Social Technologies, Business Analytics and Knowledge Management, Virtual Teams, On-line Education and Technology Supported Learning


Selected Publications: 

Barone, J., & Shmerling, S. 2013. Strategically Using IT Resources in Health Care. Physician Executive, 39(1), 56-63.


Shmerling, S. & Peters, L.M.L. 2012.  Virtual Teaming in Online Education: Does It Work?  In Wang, S. and Harrison, Y. (Eds.), Cases on Formal, Non-Formal, and Informal Online Learning: Opportunities and Practices.  IGI Global Publishing.  Pgs. 1-18.


Peters, L., Shmerling, S., & Karren, R. 2011. Constructivist Pedagogy in Asynchronous Online Education: Examining Proactive Behavior and the Impact on Student Engagement Levels.  International Journal on E-Learning, 10(3): 311-330.


Shmerling, S. & Moyano Camihort, K. 2011. Models for Effective Collaborative Learning: Student-to-Student Mentoring.  NEFDC Exchange, 22(2): 11-15.


Peters, L. & Shmerling, S. 2010.  E-Teaching: Building Successful Virtual Team in Higher Education Courses. In Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, AACE. Pgs. 1153-1160.


Agha, A.I. & Shmerling, S. 1996.  Incorporating Facet-Inducing Inequalities into Graphical-Construct-Based Lagrangean Relaxation Methodologies. Operations Research Letters 18: 177-84.



"Teams in Higher Education: The New Face of Social Promotion". Peters, L. & Shmerling, S. Eastern Academy of Management, 49th Annual Meeting. Philadelphia, May 12, 2012

"Student-Student Mentoring: Models for Effective Collaborative Learning-Teaching with Wikis Shirley Shmerling and Karin Moyano Camihort. NEFDC conference, Worcester, MA. May 20, 2011 

"Learning with wikis" OIT meeting Amherst, MA, November 30, 2010.

"Creating Value with On-Demand Knowledge" SAP Helpdesk in the Cloud Webinar, April 30, 2009. is a pioneer of the Knowledge as a Service sm model and an on-demand marketplace for SAP solutions and training.


"Tools and strategies for teaching online" Chinese delegation meeting, Shrewsbury, MA, April 29, 2008

"Emerging Technologies for Interactive Teaching and Learning" Live Online Learning Symposium, Umass Online and Umass president office, Shrewsbury, MA, November 29, 2007