Adams Steven  

Assistant Professor

 

Telephone: 413-545-5625

Email: asteven@isenberg.umass.edu

Office: Isenberg 320

View CV (pdf)


Education:

Ph.D., University of Maryland, 2013

B.Sc., University of Sierra Leone, 2002

Research/Teaching Interests:

Quality in supply chain management

Product quality and safety

Global supply chain management

Supply chain structure and performance

Logistics service quality and performance

Sea port operations management


Publications: 

 

Steven, A.B., Dong, Y., Dresner, M., 2012. "Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects", Transportation Research Part E, Vol. 48(4), 743-754.


Steven, A.B., Corsi, T., 2012. "Choosing a port: An analysis of containerized imports into the US", Transportation Research Part E, Vol. 48(4), 881-895.

 

Steven , A.B., Dong, Y., Corsi, T., 2013. "Global sourcing and quality recalls: An empirical study of outsourcing-supplier concentration-product recall linkages", Journal of operations management, under second round revision.

 

Steven , A.B., Dong, Y., Corsi, T., 2013. "Emerging market penetration and quality failures", Under review at Journal of Supply Chain Management.