Prof. Bruce Skaggs
 

Bruce Skaggs
 

Department Chair,

Associate Professor of Strategic Management  


Telephone: 413-545-5684

Email: bskaggs@isenberg.umass.edu

Office: Isenberg 225B

 

View CV (pdf)


Education:

Ph.D., The Pennsylvania State University, 1999
M.B.A., Virginia Tech., 1992
B.B.A., University of Kentucky, 1990 

Research/Teaching Interests:

Strategy and structure in service firms
Competency development and utilization
Strategic management
Organizational theory


Publications/Presentations:

Nair, S., & Skaggs, B. 2012. Performance Implication of Cross-Listing for Emerging vs. Developed Market Firms: An Institutional Legitimacy Approach. International Journal of Business and Emerging Markets, 4: 223-240.

 

Skaggs, B., & Galli-Debicella, A. 2012. Customer Interaction and Uncertainty as Determinants of Organizational Structure in Service Firms. Journal of Service Management, 32: 337-352.

 

Skaggs, B., & Manz, C. 2012. Natural Rewards in Compassion-Based Organizations. In C. Manz and C. Neck, Mastering Self-Leadership: Empowering Yourself for Personal Excellence (6th Edition).

 

Huffman, T., & Skaggs, B. 2010. The Effect of Customer-Firm Interaction on Lower and Higher-Order Capabilities: Impacts on Innovation and Performance in Service Firms. The Journal of Business Strategies, Fall: 151-176.

 

Scott, K., Skaggs, B., Roy, M., & Kowalski, K. 2010. The role of CEO self-monitoring in effective strategic leadership. American Business Review, June: 9-20.

 

Skaggs, B., & Galli-Debicella, A. "Customer Interaction and Uncertainty as Determinants of Organizational Structure in Service Firms."  Presented at the Academy of Management Meeting in August 2008, in Anaheim, CA. 

 

Scott, K., Skaggs, B.C., Kowalski, K.B., and Roy, M.H. 2006. The role of CEO self-monitoring in effective strategic leadership. American Business Review, June: 9-20.

 

Subramaniam, M., Youndt, M., & Skaggs, B. "Empirical Analysis of the Prevalence and Impact of Innovative Capabilities in Manufacturing and Service Organizations" Presented at the Academy of Management meeting in August 2006, in Atlanta, GA.

 

Skaggs, B., & Leicht, K. 2005. Management paradigm change in the United States: A professional autonomy perspective. In L. Keister (Ed.), Research in the Sociology of Work: Entrepreneurship, vol. 15: 123-149.  Oxford, UK: Elsevier.

 

Skaggs, B., & Youndt, M. 2004. Strategic positioning, human capital, and performance in service organizations: A customer interaction approach. Strategic Management Journal, 25: 85-99

 

Skaggs, B., & Snow, C. 2004. The strategic signaling of capabilities by service firms in different information asymmetry environments. Strategic Organization, 2: 271-291.

 

Skaggs, B., & Droege, S. 2004. Performance implications of manufacturing diversification into services. Journal of Managerial Issues, 16: 396-407.

 

Subramaniam, M., Youndt, M., & Skaggs, B. "The Prevalence and Impact of Innovative Capabilities in Manufacturing and Service Organizations: Are They Different?" Presented at the Strategic Management Society conference in November 2004, in San Juan, Puerto Rico. 

 

Huffman, T., & Skaggs, B. "The Effects of Consumer/Firm Interaction on Innovation and Performance in Service Firms." Presented at the Academy of Management meeting in August 2004, in New Orleans, LA.

 

Skaggs, B., & Huffman, T. 2003. A customer interaction approach to strategy and production complexity alignment in service firms. Academy of Management Journal, 46: 775-786. 

 

Skaggs, B., & Youndt, M. "Strategic Positioning, Human Capital, and Performance in Service Organizations: A Customer Interaction Approach ." Nominated for Best Paper Award and presented at the Academy of Management meeting in August 2003, in Seattle, WA.