Robert K. Griffin

Associate Professor

Telephone: 413-545-4076

Education:

Ph.D., Virginia Polytechnic Institute and State University, 1994
M.B.A, Virginia Polytechnic Institute and State University, 1990
M.S., University of Nevada, Las Vegas, 1988
B.S., Florida State University, 1975

Research/Teaching Interests:

Hotel Operations
Hotel Management
Learning and Training Software

Selected Publications

"Creating Training Files Using Microsoft Excel," International Journal of Hospitality Information Technology. Winter 2002.

"Data Warehousing: The Latest Strategic Weapon for the Lodging Industry?," Cornell Hotel and Restaurant Administration Quarterly, 39(4), 1998, pp. 28-35.

"Small Lodging Operations in Costa Rica: A Case Study Analysis," Cornell Hotel and Restaurant Administration Quarterly, 39(2), 1998, pp. 55-63.

"Evaluating the Success of Lodging Yield Management Systems," FIU Review, 15(1), 1997, pp. 57-71.

With M.D. Olsen. "Electronic Database Support Systems for Strategic Planning Activities in the Hospitality Industry," FIU Hospitality Review, 14(1), 1996, pp. 59-78.

With D. Baldwin and R.T. Sumichrast. "Self-Management Information Systems: A Conceptual Model," Journal of Management Information Systems, 10(4), 1994, pp. 111-134.

Professional Activities

Learning and Training Software Development
Blind reviewer for approximately five journal articles per year
Editorial board, Journal of Revenue Management Technology, 2001-2003
President, New England Region of Council of Hotel, Restaurant and Institutional Educators, 1997-1999

Certifications

Certified Hotel Administrator, American Hotel & Motel Association, East Lansing, Michigan, 1987
Certified System-One Reservation Agent, Eastern Airlines, Miami, Florida, 1985
Certified Sabre Reservation Agent, American Airlines, Fort Worth, Texas, 1980
Certified Firefighter/Paramedic, Miami-Dade Community College, Miami, Florida, 1976.