Robert K. Griffin

Associate Professor

Telephone: 413-545-4076
E-mail: rgriffin@ht.umass.edu
Office: Flint 209A
Currently Teaching: HTM 240, HTM 344
Previously Taught: HTM 346, HTM 475

Ph.D., Virginia Polytechnic Institute and State University, 1994
M.B.A, Virginia Polytechnic Institute and State University, 1990
M.S., University of Nevada, Las Vegas, 1988
B.S., Florida State University, 1975

Selected Publications

"Creating Training Files Using Microsoft Excel," International Journal of Hospitality Information Technology. Winter 2002.

"Data Warehousing: The Latest Strategic Weapon for the Lodging Industry?," Cornell Hotel and Restaurant Administration Quarterly, 39(4), 1998, pp. 28-35.

"Small Lodging Operations in Costa Rica: A Case Study Analysis," Cornell Hotel and Restaurant Administration Quarterly, 39(2), 1998, pp. 55-63.

"Evaluating the Success of Lodging Yield Management Systems," FIU Review, 15(1), 1997, pp. 57-71.

With M.D. Olsen. "Electronic Database Support Systems for Strategic Planning Activities in the Hospitality Industry," FIU Hospitality Review, 14(1), 1996, pp. 59-78.

With D. Baldwin and R.T. Sumichrast. "Self-Management Information Systems: A Conceptual Model," Journal of Management Information Systems, 10(4), 1994, pp. 111-134.

Professional Activities

Learning and Training Software Development
Blind reviewer for approximately five journal articles per year
Editorial board, Journal of Revenue Management Technology, 2001-2003
President, New England Region of Council of Hotel, Restaurant and Institutional Educators, 1997-1999

Certifications

Certified Hotel Administrator, American Hotel & Motel Association, East Lansing, Michigan, 1987
Certified System-One Reservation Agent, Eastern Airlines, Miami, Florida, 1985
Certified Sabre Reservation Agent, American Airlines, Fort Worth, Texas, 1980
Certified Firefighter/Paramedic, Miami-Dade Community College, Miami, Florida, 1976.