Prof. Miyoung Jeong
 

Miyoung Jeong
 

Associate Professor of Hospitality Operations and Technology 


Telephone: 413-545-4045

Email: mjeong@isenberg.umass.edu

Office: Flint 204A

 

View CV (pdf)

Education: 

Ph.D., Pennsylvania State University, 1998
M.S., University of Nevada, Las Vegas, 1993
M.S., Sejong University, Seoul, Korea, 1990
B.A., Kyungbook National University, Taegu, Korea, 1986

 

 

 

Research/Teaching Interests:

Online information search behavior
E-servicescape
Lodging operations
Green marketing
Self-service technology
Website quality
Hospitality Operations
Hospitality Technology
E-Commerce
Tourism
Quantitative Decision Making

 

 

Selected Recent Publications

With C. Chen. Students' perspectives of environmental education. Journal of Hospitality and Tourism Education. In press.

With M. Jeon. Customer reviews of hotel experiences through Consumer Generated Media (CGM). Journal of Hospitality & Leisure Marketing, 17(1/2), 121-138, 2008.

With C. Morosan. Role of the Internet in the process of travel information search. Information Technology in Hospitality. 5(1), 2008
With C. Morosan. Users' perceptions of two types of hotel reservation Web sites. International Journal of Hospitality Management. 27(2), 284-292, 2008.

With L. Niehm, A. Fiore. & H. Kim. Pop-up retail's acceptability as an Innovative business strategy and enhancer of the consumer shopping experience. Journal of Shopping Center Research. 13(2), 1-30, 2007.

With A. Fiore, L. Niehm, H. Oh, & C. Hausafus. Experience economy strategies: Adding value to small business operations. Journal of Extension, 2007
With H. Oh, & A. Fiore. Measuring the experience economy. Journal of Travel Research , 46(2), 119-132, 2007.

With H. Oh, & M. Gregoire. Role of Website quality in the decision process of making hotel room reservations. Information Technology in Hospitality, 4(1), 3-13, 2005.

With J. Choi. Effects of picture presentations on customers' behavioral intentions on the Web. Journal of Travel & Tourism Marketing, 17(2/3), 193-204, 2004.
An exploratory study of perceived importance of Web site characteristics: The case of the Bed & Breakfast industry. Journal of Hospitality & Leisure Marketing, 11(4), 29-44, 2004.

With H. Oh. An extended process of value judgment. International Journal of Hospitality Management, 23(4), 343-362, 2004.

With H. Oh. Moderating effects of travel purpose and past experience on the relationship between product performance and lodging repurchase. Journal of Hospitality & Leisure Marketing, 11(2/3), 139-158, 2004.

With B. Horton, & H. Oh. Student evaluations of courses and instructors: An exploratory insight into the process and its implications. Journal of Hospitality & Tourism Education, 16(2), 34-42, 2004.

Academic and Professional Activities

Ad hoc reviewer for: International Journal of Hospitality Management, Tourism Management, Journal of Travel & Tourism Marketing, Information Technology in Hospitality.
Collateral Reviewer for Research Grant Proposals, American Hotel & Lodging Educational Foundation

Awards


W. Bradford Wiley Memorial Best Research Paper of the Year Award (with Oh and Fiore) 2008
Best paper awarded by National Tourism Association's 35th Travel and Tourism Research Association (TTRA) (with Oh and Fiore) 2004
Best article of the year by International Journal of Hospitality Management (with Oh and Gregoire) 2003
Best paper of the year by The Council on Hotel, Restaurant, and Institutional Education (CHRIE) 2003, 2000