Linda Shea   Professor of Marketing and Associate Dean for Undergraduate Programs Telephone: 413-545-4039 Email: lshea@isenberg.umass.edu                              Office: Isenberg 206                                View CV (pdf)

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Education: Ph.D., University of Colorado, Boulder M.A., University of Northern Colorado B.S., University of Northern Colorado

Research/Teaching Interests: Consumer Expectations and Service Quality Complaint Behavior and Service Recovery Services Marketing; Research Methods

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Selected Recent Publications

Shea, L. J. & Roberts, C. (2009) Pioneers of the hospitality industry:  Lessons from leaders, innovators, and visionaries, Edited volume.  International CHRIE.

 

Johanson, M. M., Ghiselli, R., Shea, L., & Roberts, C. (2010). Changing competencies of hospitality industry leaders: A 25-year review. Journal of Hospitality and Tourism Education, 22(2).

 

Shea, L. J. (May, 2009) Using Consumer Perceived Ethicality as a Guideline for Corporate Social Responsibility Strategy: A Commentary Essay, Journal of Business Research, Elsevier, Inc.

 

Shea, L.J. and Roberts, C. (2008) Compensation analysis:  The 2008

I-CHRIE salary study, Journal of Hospitality and Tourism Education, 20 (4).

Shea, L.,  Enghagen, L. and A. Khullar. A. "Consumer Complaint Behavior via the Internet: A Content Analysis of Responses," Journal of Travel and Tourism Marketing, special edition on E-Consumer Behavior, Vol. 17 (2/3), 2004.

Academic and Professional Activities

Executive Co-Editor,  Perspectives in Asian Leisure and Tourism 2007- present

Executive Co-Editor, Journal of Hospitality and Tourism Education 2002-2009
Associate Co-Editor, Marketing section, International Encyclopedia of Hospitality and Tourism, (Abe Pizam, Ed.). 2004.

Editorial Review Board, Journal of Business Research, Journal of Vacation Marketing and Journal of Hospitality and Tourism Education
Content Specialist, Marketing Track Competitive Papers, International CHRIE, 2004-2007
Associate Editor, Conference Proceedings

Awards

2010 Graduate Faculty Teaching Award for Excellence in Graduate Education, Northeastern Association of Graduate Schools 

2010 John Wiley & Sons Innovation in Teaching Award, International CHRIE

Lily Teaching Fellow
Outstanding Reviewer, International CHRIE
Outstanding Teaching Certificate, Office of Continuing Education
Graduate Student Mentoring Grant Recipient; Graduate Council Ethics Grant Recipient