Leslie D. Ball

Affiliated Expert


Email: lball@isenberg.umass.edu 


View CV (pdf)



Ph.D., University of Massachusetts, Amherst
MBA, Boston College
B.S., Northeastern University

Research/Teaching Interests:

Strategic Management

Information Technology Management

IT Leadership


Selected Publications:

"Seven Innovations the CIO Shouldn't Ignore and Seven Rules to Help Access New Technology Innovations",  Information Systems Management.

"Integration of the TabletPC in Education: A Transformational Technology" with David MacMillan, T.H.E. Journal.

 "Perceptions about the quality of web sites: a survey amongst students at Northeastern University and Erasmus University", with Robert Millen, Jos van Iwaarden, and Ton van der Wide, Information and Management.

"Applying SERVQUAL to Web Sites: An Exploratory Study," (co-authored) International Journal of Quality and Reliability Management.

"CIO on Center Stage: 9/11 Changes Everything," Information Systems Management.

Academic and Professional Activities:

Member of the Scituate Library Foundation, 2008-Present
Trustee of Boston SIM, 1977-2009, President Emeritus
Member of the Governor's Task Force on e-Government, 1999-2001